Residence Inn Detroit Troy/Madison Heights

Got a room with candy wrappers strewn around, extra bedding tossed at the bottom of the closet, and non working lamps. No other room was available, and after notifying staff the following day the room was still not cleaned. Staff was completely uninterested in providing any service or offer a welcome

Sink outside bathroom was not draining, tub was not draining well. The property is not

Very poor signage both from Stephenson Highway and getting onto the property. I had asked the front desk for extra towels and blankets on Sunday morning when the room was cleaned and nothing was received nor did the room get cleaned that day. This was a bit disappointing especially since the staff working at the desk told me he’d take care of it while I was gone for the day.

My husband and I stayed at the Residence Inn Detroit Troy/Madison Heights overnight October 29th. The website for this hotel calls it a “premiere hotel”, which is completely inaccurate. While the staff person who greeted me at check-in was very pleasant, I was surprised there was only one ice machine for the entire collection of suites and annoyed that it wasn’t operational. I had to drive elsewhere to buy a bag of ice. The unit was worn and tired looking, particularly the bathroom. The tub area needed to be completely replaced and there was a dirty washcloth left in the tub. The “fully equipped” kitchen had one drinking glass, one wine glass and one coffee cup. There were two small bowls and three saucers. Fortunately, we were just there overnight. Somebody expecting to be able to make and consume meals on site would be in a lurch. The next morning, I was further disappointed to learn that despite being told at check-in about the free full breakfast (that is noted on the website), that there was no breakfast to be had. The clerk said that “the truck hadn’t come since Saturday”. Obviously, I would not plan to stay at this hotel again and would not recommend it to people. It certainly doesn’t live up to the standard that I would hold to Marriot, which was what had led me to select this as a hotel choice.

They didn't have enough towels available in the room and when I requested some they didn't have enough washed or available to give me.

The driveway into the property had huge potholes. It was very dangerous especially at night. This property desperately needs to be renovated.

This is an average hotel and low-staffed. Each block is an independent building with 4 units and is next to the freeway. Expect a lot of noise from the freeway. There is no premium amenities or services offered. Since the buildings are far away from reception, you will be lucky to get any housekeeping services.

The pool was not in order, and our Air Conditioning wasn't working. The Bath tub didn't look like it was every cleaned in a while. I"ve been here a few times, probably this will be my last time.

Great place to stay. There is a charge for parking. The sign is hard to see from the road.