So we’ve stayed here before while visiting WIU and we primarily choose this hotel because they have dog friendly rooms. There are no other dog friendly hotels in Macomb (that I am aware of) and there are only a handful at all so pickings are slim. The cleanliness and general upkeep has declined drastically. When we checked in there was a dresser drawer full of rotten jalapeños and the nightstand had empty beer cans in it. Pretty gross considering all the “cleanliness” protocols supposedly in place. Bleh. Made me feel gross the whole rest of our stay. I told the lady at the front desk and she said she’d let the manager know but I never heard from them. There were things stuck to the ceiling (like cobwebs) and the furniture was all scraped up and worn. I had to jump on a work meeting and there were no outlets by the desk, no “do not disturb” sign, the pool was “closed for maintenance”. I took my dog for a walk to the patio area as it was a nice day and I wanted to sit outside, there was garbage all over the parking lot as well as 3 disgusting see thru bags of garbage presumably collected from rooms. When I got to the patio there were 2 completely broken chairs that could not be used at all. Finally, the clientele…I literally got 3 hours of sleep as I was awoken at 1:30 am to people running up and down the halls, doors slamming, people drinking in the parking lot right outside my window….I thought around 4am it was winding down. Nope. It’s unfortunate because we love traveling with our dog, but we will not be staying here again. Nice staff and management, but housekeeping, maintenance and the lack of security is not helping them.
Excellent
89 Reviews