Steigenberger Nile Palace Luxor - Convention Center Reviews
Steigenberger Nile Palace Luxor - Convention Center
Khaled Ben El-Waleed Street, Gazirat Al Awameyah, Luxor, Luxor Governorate, Luxor, Luxor Governorate, 85111, EgyptView Hotel Details
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Steigenberger Nile Palace Luxor - Convention Center Guest Reviews
4.5/5
Great
294 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(294)
Positive reviews(277)
Reviews with photos/video(124)
Delicious breakfast(44)
Tasty restaurant(43)
Great location(27)
Classy environment(21)
Large rooms(15)
Romantic sunset view(10)
Perfect for business trips(9)
Average sound insulation(8)
Negative reviews(17)
NINGYUAN GU
Classic Room with City View
Stayed in Oct 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Nov 11, 2024
Nice view near nile river, friendly stuff, and tasty food in breakfast buffet
Response from Property: Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience; we are delighted to know we exceeded your expectations and you enjoyed our facilities to the fullest. Thank you for your recommendation, we hope you will be able to visit us again soon.With best regards,Wael MakahlehGeneral Manager
苏肥雅
Executive King Room with Side Nile View
Stayed in Nov 2024
Couples
14 reviews
4.0/5
Very Good
Posted on Dec 12, 2024
Hotel breakfast is really good. The hotel has nice Nile view
Response from Property: Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience; we are delighted to know you enjoyed your visit and hope to see you again soon.With best regards,Wael MakahlehGeneral Manager
Mbali Thusi
Executive Patio View Room
Stayed in Jun 2024
Travel with friends
14 reviews
4.2/5
Very Good
Posted on Aug 6, 2024
The hotel was okay. The facilities were good and the staff are very helpful. The room is a little dated but still very nice and clean with an amazing pool. We were upgraded to a Nile view which was nice. The sunsets by the pool are also gorgeous. Great location as base for day trips in Luxor.
The only annoying thing was being pestered by vendors to buy at their shops inside the hotel(some wouldn’t take “no, thank you” for an answer), I understand they need to keep business going but all I wanted to do was relax by the pool after a long day of touring and fighting off vendors all day. The food here is also awful (gave free school hostel food vibes), we tried dinner twice and room service in addition to daily breakfast . We paid about 3000EGP for 1 buffet dinner and it was definitely not worth it. Our least favourite food from our 2weeks around Egypt. You can pay less for delicious food elsewhere.
The stay here was okay and staff were generally friendly and nice. No expectations of or demanding tips.
6/9
Response from Property: Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you for sharing your experience and lovely pictures. I am sorry we did not meet your expectations; it would have been helpful to know which shop owners did not respect "no, thank you" for an answer so we would have been able to act on the spot. My management- and guest relation teams are always around to listen to guest comments and requests. I hope you consider staying with us again so we can serve you better.With best regards,Wael MakahlehGeneral Manager
Tottikun
Executive King Room with Side Nile View
Stayed in Jun 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jul 14, 2024
Unforgettable stay in Luxor
Perfect experience and wonderful stay, thanks so much for Mr.Mustafa and Mr.Karam, especially for my wife's birthday cake surprise, I appreciate it. Good good
Response from Property: Dear Guest, Warm greetings from the Steigenberger Nile Palace Team and thank you for your warm words of appreciation. We were delighted to arrange the birthday celebration and we are happy to know we contributed to a memorable vacation. Thank you for your recommendation; it was a pleasure to be of service and we are looking forward to serve you again soon. With best regards, Wael Makahleh General Manager
Guest User
Classic Patio View Room
Stayed in Oct 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
The hotel was very clean and it was near the center of interesting places of visit. The breakfast was topnotch and the workers were very helpful. I would recommend the hotel for singles and couples with children.
Response from Property: Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for taking the time to share your experience and recommendation; we are delighted to know you enjoyed your visit and encountered true hospitality. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager
Zoe
Classic Patio View Room
Stayed in Oct 2024
Couples
2 reviews
3.2/5
Posted on Nov 28, 2024
The interior is good, room is clean in general. But we visited in end Nov which is very cold at night, no heating in the room is really not ideal, not sure if it’s common in Luxor. Also the internet is not working well.
Response from Property: Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience; we did not meet your expectations for which I apologize. Portable heaters and extra covers are available upon request, I am sorry if this has not been made clear upon check in. My Guest Relation- and Management Teams are always around to act upon comments and requests. I hope you will consider staying with us again so we can serve you better.With best regards,Wael MakahlehGeneral Manager
Kalimuddin shaikh
Executive Patio View Room
Stayed in Mar 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Apr 29, 2024
Fantastic hotel great service best breakfast buffet great view nice staff specially from desk Ibrahim and guest service ms nardin
Response from Property: Dear Guest, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for your warm words of appreciation and recommendation. We are delighted to know that you enjoyed every aspect of your visit and you encountered excellent hospitality. It was our pleasure to be of service and we are looking forward to serve you again soon. With best regards, Wael Makahleh General Manager
Bayarjargal Batsukh
Executive King Room with Side Nile View
Stayed in Sep 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Oct 24, 2024
**Rating: ⭐⭐⭐⭐⭐ (5/5)**
I recently stayed at the Steigenberger Nile Palace in Luxor, and it was an exceptional experience. The hotel is wonderfully cozy and exudes a welcoming atmosphere. The staff were incredibly friendly and attentive, making sure every need was met with genuine care.
The food was absolutely delicious, with a variety of options that catered to all tastes. The service was top-notch, adding to the overall delightful dining experience.
The hotel's location is perfect, offering stunning views of the Nile that are simply breathtaking. Whether you're relaxing in your room or enjoying the hotel's amenities, the view is always a highlight.
Overall, I highly recommend the Steigenberger Nile Palace for anyone visiting Luxor. It's a fantastic place to stay with excellent service, delicious food, and an unbeatable location. Definitely a 5 out of 5!
Response from Property: Dear Guest,Warm greetings from the entire Steigenberger Nile Palace Team and thank you very much for an excellent evaluation of your visit. We are delighted to know that we exceeded your expectations and you enjoyed our facilities to the fullest. We appreciate your recommendation; it was a pleasure to be of service and we are looking forward to your next visit.With best regards,Wael MakahlehGeneral Manager
Sev T
Executive Patio View Room
Stayed in Jul 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Nov 11, 2024
When we go to hotel Ali is here reception he is very attentive and kind, ı been same hotel different location but this place so good nearly river
Response from Property: Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience; we are delighted to know we exceeded your expectations and you enjoyed true hospitality at our unique location on the banks of the river Nile. Thank you for your recommendation, it was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager
Benjamin727
Classic Patio View Room
Stayed in Jul 2024
Solo travellers
8 reviews
4.7/5
Amazing
Posted on Aug 22, 2024
Great hotel, very clean and up to date, pool area is good and also has lots of options for food, would recommend
Response from Property: Dear Guest, Warm greetings from the Steigenberger Nile Palace Team and thank you for taking the time to share your appreciation. We are delighted to know that we exceeded your expectations. Thank you for your recommendation; it was a pleasure to be of service and we hope to serve you again soon. With best regards, Wael Makahleh General Manager
Linda
Classic Room with City View
Stayed in Mar 2024
Family
10 reviews
5.0/5
Outstanding
Posted on May 21, 2024
Very good service, nice people and high quality food
Response from Property: Dear Linda,Warm greetings from the Steigenberger Nile Palace Team and thank you for sharing your experience and recommendation. We are delighted that you encountered true hospitality and enjoyed your meal at our Lebanese restaurant El Tarboush. It was our pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager
Guest User
Executive Patio View Room
Stayed in Jun 2024
Couples
11 reviews
4.5/5
Great
Posted on Jul 31, 2024
Service was great and we got a room upgrade upon arrival. View is beautiful facing the Nile river. However the bedding is probably one of the worst I have slept on from a 5 stars hotel, the sheet and duvet covers are very rough and worn out, literally hurt my skin. I had to use a disposable bed sheet cover I brought with me to cover the bed. Please comfortable beddings are a basic for a nice hotel, at the end of the day people are paying to sleep not just for the view.
Response from Property: Dear Guest Warm greetings from the Steigenberger Nile Palace Team and thank you for sharing your experience. I apologize for the bedding not being up to standard and I have forwarded your comment to the responsible departments to make sure that all sheets and covers are in pristine condition. I am happy to know that you encountered great service. It was a pleasure to be of service and we are looking forward to serve you again soon. With best regards, Wael Makahleh General Manager
CHEN
Classic Patio View Room
Stayed in Apr 2024
Travel with friends
11 reviews
4.2/5
Very Good
Posted on May 11, 2024
Very comfortable and clean
Response from Property: Dear Guest, Warm greetings from the Steigenberger Nile Palace and thank you for sharing your experience and the pictures of our recently renovated and refurbished reception. We are happy to know you enjoyed your visit, it was a pleasure to be of service and we hope to serve you again soon. With best regards, Wael Makahleh General Manager
Vincent Z. LIU
Executive Patio View Room
Stayed in Apr 2024
Business travellers
7 reviews
5.0/5
Outstanding
Posted on Jul 31, 2024
To share one detail about the hotel good aspect, The waiter knows me a foreigner, and maybe I am not able identify the digital number of car plate. So they check my uber order to help me confirm whether the car arrived at hotel is for me or not. They are very nice.
Response from Property: Dear Guest Warm greetings from the Steigenberger Nile Palace Team and thank you for sharing your appreciation. I am delighted to know that my Team goes beyond their assigned duties to accommodate our guests and help wherever they can. It was a pleasure to be of service and we are looking forward to serve you again soon. With best regards, Wael Makahleh General Manager
shukoz
Executive King Room With Front Nile View
Stayed in Mar 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on May 4, 2024
Great hotel with great facilites in a great location and the only gripe would be despite all of the restaurants the menus are more or less the same.
Response from Property: Dear Guest,Warm greetings from the Steigenberger Nile Palace Luxor and thank you very much for your warm words of appreciation and recommendation. We are happy to know you enjoyed all facilities and uor unique location on the banks of the river Nile. I am sorry if our Lebanese, Italian and Thai restaurants did not meet your expectations. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager