Guest User
July 5, 2024
Pros: Great facilities for small children, including toddler pools in spa, playroom with a variety of activities, and outside play area. The lakeside view from our main building suite was really nice. Premium breakfast (included in the suite price) had peaceful atmosphere, friendly service, and the food was tasty. Cons: When checking in, I did not get any information about the above mentioned facilities. Playroom(s) or premium breakfast were not even mentioned although we traveled with two children. Our toddler didn’t have a towel set or potty in the room. I would expect these sort of things being in order especially when booking a suite. Air conditioning, if there was any, dis not work properly. Outside this visit I’d like to mention that I had to cancel our previous two-night visit due to our family falling ill. It was a discount price and was paid in advance. I understand the terms of booking but I still think the customer experience would have been greatly improved if we were offered alternative dates for staying or compensation for the second night.