Quality Suites

My sister and I hadn't been together in a while and we decided to get together on Christmas 2023 we had a wonderful visit we had a wonderful Christmas and we owe it to Quality Inn thank you and *******

I want to start by saying I’ve never had any problems with past stays at this hotel. Arrival: Front desk lady was nice & helpful. 1st rm smelled like cigarette even though it’s no smoking hotel. Son has asthma so asked to be moved, she quickly moved us to another room. 2nd rm had not been swept, found cookie & shreds of paper & leaves on rm floor. Stayed w/o complaints due to being tired & lady at front desk had hands full w/ other guests. Manager came by next morning w/ housekeeping & apologized for rm being in conditions it was in. She swept the room for us & was kind. Day of checkout: Housekeeping knocks on door around 10:30AM to ask us when we were going to check out. Around 11AM somebody starts banging on door stating they are housekeeping again but I was in the bathroom unable to answer, so I just stated yes, we’d be out soon hoping they heard me. A few minutes later a young man comes by knocking & again asks when we’re checking out. I answer him & ask him if check out is not at 12PM like I was told. He states yes, that he apologizes & that he was just checking again when we’re leaving. About 11:20AM the front desk is calling to tell me that check out is before 12PM & our room was on her list of people who had not checked out yet. 11:47AM we walk out to be met by 2 housekeepers looking us up & down upset. Walk to front & hear 1 laugh only to see the other following closely behind me all the way to front desk. Front desk apologized & offered water & snack bag. 😒

Was forced to give them a $100 deposit which was charged to my credit card. Nowhere was there any notice of such ridiculousness at the time of reservation. Unacceptable

The hotel is nice. If a little older. The employees working were kind, knowledgeable and genuinely cared. They even informed us they have a "medical" when they found out we were there visiting our dad who is in CCU. Wonderful caring people.

It's a nice hotel and the staff was great. The only thing I didn't like is how they placed me in a room that someone had smoked in previously. They couldn't change me to a different room and had it booked for 5 nights. I did also see a lot of bug and roaches coming in through the AC unit. If you get room 125 please request a room change.

There was a communication problem between Cheaptickets and Quality Suites. I waited for over an hour and my reservation never appeared in the Quality Suites system. The Quality Clerk clerk was unable to get anyone in her home office to confirm my reservation. About a half an hour later when I called Cheaptickets and tried to cancel my reservation, the mechanical voice said that since I was cancelling on the day of my reservation, "she" could not cancel it. Since it was now getting late. I used Cheaptickets again to get a reservation at another hotel. It worked this time, so I suspect that Quality Suites is at fault. I expect Cheaptickets to give me a full refund of $70.96 to be credited to my credit card. You have my cell phone number if a human being wants to talk about this.

Front desk took time to check me in, I was there waiting for a bit until he asked me, can I help you. Once he gave me the keys and went to my room, I had to called them to let them know that the bathroom door was broken. It looked like someone used it as a pouncing bag. I told him that I am letting them aware because I don’t want my credit card to be charge for something we didn’t do. The floors were not clean, it felt like it had not been swept. We paid a high price for a crappy room, With how much they charge they should consider in some updates. The food was good.

I was disappointed in the room which might have been a reflection on the entire facility. The fake wooden floors in my room felt like they were pealing up as when you walked on them they would go down and then you could hear them pull away from the floor making a Velcro type of sound. My drapes were shredding along the seams an looked bad. A chunk of sheetrock was missing and I had flies in my room. A big bar of used soap, not hotel soap, was left in the shower soap holder. I stay at Choice Hotels a lot but was surprised at the poor maintenance of this facility on this trip. I feel like Choice owes me two free night stay at any location to make up for this bad experience.