I will start with the good things: Location, very close to the airport and near the border with Guatemala. The beach, with white sand and very shallow water. There is a reef that breaks up the waves so you are never tumbling everywhere. And some of the staff is very helpful and polite, specially the waitresses. The bad: Where do I start? Let's start with their entry policy. You can't go if before the 3pm check in time. Most hotels will let you enjoy the facilities from the moment you arrive. Not this one, you must park outside and wait in line until the time to go check in arrives. The facades are literally falling apart. There are holes in the building where you can see the pipes. There are some renovation works being done, but they work so slow that by the time they might finish repairing everything, the new parts will be falling apart again. The lack of maintenance is everywhere, from pretty straigtforward things like a wood plank in a bridge over the pool, that is loose in one side and could be easily fixed, to stained walls, doors and doorframes. Also handrails, have black marks where everybody touches. But they are never cleaned. The Del Mar and Steakhouse restaurants are pretty good, but the Chac Balam, where the buffet is served is not. Breakfast buffet is just OK, you can get scrambled eggs (ready made) or to your liking with vegetables, cheese, etc. The rest is cereal, yogurt, bread, pupusas, beans, tamales, etc. Nothing impressive. On the other hand, the lunch buffet is just so dissapointing. It's always the same, and not the kind of food you would expect on this kind of hotel, or at least the image they want to have. You get chicken, pork, rice, beans, bread, sometimes a very bad pizza, pasta, potatoes and that's about it. The drinks are like 1/4 ounce alcohol and are way too sweet. Beer, you can get like 4 types only: Gallo and Cabro from Guatemala, Pilsener from El Salvador and Toña from Nicaragua. The rooms are clean, but the linens are yellowish, as well as the pillows. The furniture looks very poorly mantained, and the bathroom drains have problems swallowing the water. It's a noisy hotel. They start with music and activities in the main pool, right ACROSS the rooms at 10am. So if you wanted to rest, too bad. It's just not possible. The music ends at 12pm and starts again at 4pm. From there, all the way to 2am there is music. And it's so loud that you will hear it no matter where you are. They have a disco a little farther, but they turn up the volume all the way so again, you can hear it in your room. But the worst is the front desk staff. We were assigned a room that upon entering, smelled A LOT like mold. And there was even a dehumidifier running, but the smell was unbereable. I went to the front desk to complain and they told me they would send someone to check. I waited half and hour, and nothing. Tried calling the front desk and nobody picked the phone. So I went again and complained to someone else and asked for
102 Reviews