Guest User
December 1, 2024
Excellent location close to Big Bus tour, Marble Arch, , shopping at Marks & Spencer. Anthony, doorman, gave us a warm welcome many times. Sahil checked us in and was very thankful of our choosing Park Lane and showed us several areas including the Executive Lounge. We saw Sahil many times and always remembered us, the two couples. Kingsley managed our luggage and also thanked us for staying here as well as greeting us a few times. Concierge and Security Member helped me understand phone system and called my rental car company as our British Telecom/Verizon service was not working; other guests had same problem with their cell networks too. Ahmed, server we saw many times, in the Executive was very friendly and working hard with the guests; several women servers were also very nice and worked hard too, in the Executive Lounge. Overall, professional, courteous, and attentive staff that did their best to treat the guests as VIP! Excellent Management Team there as the whole team was Excellent! The room housekeeping staff was very friendly and gave us what we requested.