Gran Hotel Flamingo-Adults Only Reviews

Response from Property: Thank you very much for sharing your fantastic review of your view of our Gran Hotel Flamingo, for adults only, because it may help future guests. The entire team is very happy to read your kind words and that you enjoyed the experience and all our facilities and services. We thank you for positively highlighting the buffet, the cleaning and our new Superior rooms, the only ones with access to the Avana Rooftop Private Club, because they are the best reward that all of us can receive for our work. We hope to welcome you again very soon. Thank you so much Ana, marketing department

Response from Property: Thank you very much for sharing your evaluation of your visit to our Gran Hotel Flamingo, only for adults. We hope that you enjoyed the experience and all our services and facilities in the Superior rooms and we thank you for your kind words highlighting positively the attention of Mr. Lucas who, together with the rest of his colleagues, do a great job. We also want to thank you for highlighting positively our breakfast buffet, because it is very important to us We would love to welcome you again very soon. We are waiting for you Ana, quality department

Response from Property: Thank you very much for sharing your assessment of your visit to our adults-only Gran Hotel Flamingo We hope that you enjoyed your stay and our services and facilities within the hotel and we thank you for your kind and nice words to describe the attention of our team Ana, Quality Department

Response from Property: Thank you very much for sharing your review of your visit to our adults-only Gran Hotel Flamingo, because it can help future guests We hope that you enjoyed your stay and our services and facilities and we appreciate your kind and nice words to describe the hotel and that you positively highlight the cleanliness that is very important to us We hope to have the pleasure of welcoming you again, on some other occasion if you wish. We will be waiting for you Ana, Quality Department

Response from Property: Thank you for sharing your opinion. We hope you enjoyed your stay and our facilities and services. We are very sorry that we did not meet your total expectations. We want to remind future clients that although we are on the main avenue, inside the hotel in our facilities it is to come with your partner or friends but to be calm and relaxed and that if you want more entertainment then you can find it in Lloret, but within the facilities we ask our guests for maximum respect between guests to be able to rest in the hotel facilities We also want to remind future guests that if they want to have one of our renovated rooms as seen in the photographs, they can reserve one of our Superior or premium rooms, which are the only ones with access to the Private Club on the roof, where they can be calm and relaxed. and enjoy a new room. The price is a little higher but it is due to the services offered, as in most hotels, depending on what is booked. Also remember that if you have any questions about the services or types of rooms, it is always important to read everything carefully and, if not, consult the hotel's website directly to ensure that everything is specified. To avoid confusion on alternative websites that may confuse the information they provide. Hotels, we review the websites that they sell to us, so that they sell the hotel well and provide good information on all the services, because we do not want to deceive anyone, and each guest can have what they reserve. Ana, quality department

Response from Property: Thank you for sharing your review of your visit to our Gran Hotel Flamingo, adults only. We hope that you have enjoyed your stay and our services and facilities and positively highlight the cleanliness, because it is important for us and our new pool on the main floor, new this year We hope to be able to welcome you again on some other occasion if you wish and that you can go up to our Private Club on the roof, but remember that you have to reserve one of our new Superior or premium rooms, which are the only ones with access to the club and one of our new completely renovated rooms Thank you so much Ana, quality department

Response from Property: Thank you very much for sharing your opinion of your visit to our Gran Hotel Flamingo, adults only We hope that you enjoyed the experience and all our services and facilities. We appreciate your kind words and that you highlight the attention of our team and especially that of Miss Nuria who is a great professional like the rest of her colleagues We would love to welcome you again on another occasion if you wish. We look forward to seeing you!!! Thank you very much Ana, quality department

Response from Property: Thank you very much for sharing your opinion of your visit to our adults-only Gran Hotel Flamingo. We appreciate that you positively highlight the buffet and the attention of our team, but we are very sorry that we did not meet your full expectations Ana, quality department

Response from Property: Thank you for sharing your evaluation. We appreciate you highlighting positively that the hotel is nice and clean and that you liked some part of the hotel. But we are very sorry to read that you find our 2000 square meters of the Private Club as nothing special, because we believe that few hotels have a space like the one. ours and we put a lot of work and effort into it so that our guests can enjoy their vacation to the fullest. Maybe you are used to other levels or perhaps to higher star hotels. As for the buffet, I'm not going to go into details either because we try to use local, quality and variety food so that the majority of guests and the diversity of nationalities can enjoy it. Regarding the team, we will review in detail what could have happened in your case because our team almost always stands out positively and tries to help in everything it can, but don't worry, we review your specific case. We are sorry for not meeting your total expectations. Ana, quality department

Response from Property: Thank you for sharing your opinion, which may help future guests and clarify a specific situation. We are very sorry to read your words, because our entire team does a great job and effort in general in all departments so that all our services are better day by day. As you may have seen since your last visit, we have new facilities such as the buffet, our entire main entrance, reception, bar and pool, and we try to improve our services every day. Regarding the quality of our breakfasts, we improve it and we try to offer quality products, with recognized brands, local brands and create balanced and varied menus that the majority of guests who visit us and the diversity of nationalities will like. We have more than 150 references. At breakfast, all of them are made from our kitchen, we also have show cooking, where you can enjoy instant omelettes, eggs, vegetables, pasta, sausages, rice..., we feel that within all this variety you will not find what you have You might like it or what you are used to. Regarding the TV, there has been a problem with the repeater for a few days but it has been general throughout LLoret, which we have already solved, but sometimes there are things that are not in our hands to fix and that are solved as soon as possible, such as This is already solved. We want to indicate once again that our reception is open 24 hours a day to help with everything necessary and it is very very important to say things during the stay, not once they have left, to be able to fix anything during the guests' visit. Regarding the attention of our team, they usually stand out positively and help with everything necessary. As our team already told you, because you were angry, you made a reservation at the Gran Hotel Flamingo and all the services are provided at this hotel that was reserved. You wanted to go to eat at another of the hotels that the property has, which is of a different superior category. But you booked and paid for what is offered at the Gran Hotel Flamingo and if you wanted the services of the other hotel you had to book the other hotel. Our team kindly explained it to you. We are sorry for not meeting your expectations. Ana, quality department

Response from Property: Thank you for sharing your review of your visit to our Gran Hotel Flamingo, adults only. We are very happy to read your review and that you enjoyed the experience and our new pool on the main floor and our standard room and we thank you very much for highlighting positively the cleanliness, the breakfast buffet and the attention of our team because it is the best award we can receive for our work. We hope to welcome you again on another occasion. Ana, quality department

Response from Property: Thank you for sharing your review of your visit to our Gran Hotel Flamingo, adults only We hope that you have enjoyed the experience and all our services and facilities and we want to thank you for positively highlighting the cleanliness and attention of our team, because it is very important to us. We hope you can visit us again very soon, we are waiting for you!! Thank you so much Ana, quality department