This is a little story about how important is front of house and that customer service is essential to run a hotel. I can assure I am not a Karen in any way and I am not easy to be annoyed. We came on a business trip for 1 night only, exhausted from the car ride from another side of Slovenia. We came about 5 pm, with 20 degrees and full sunshine outside beaming through glass windows of the hotel. Although it says the hotel has air conditioning after we informed the reception that it doesn’t work, our receptionist ( who looks like she had a bad day) explained that IT IS WINTER. And the air conditioning is not turned on in the whole hotel. Use the windows instead. We then dreamt about the coffee. Not a single kettle to use in the whole hotel, restaurant closed. We couldn’t even buy a bottle of water (no water in the room). We went to town. We received a parking hob with a £20 deposit for the parking space and at night before our very busy departure I wanted to return it. I have been told that I have to unpark my car in the morning, put the parking block up, LEAVE THE CAR IN THE MIDDLE OF THE STREET with no alternative parking available, get myself back to the hotel desk and then give it back. When I said it is quite problematic to do in the morning this way I would like to return tonight, I got reprimanded, rudely, that I have to do it otherwise my deposit will not be given back. I then heard her slagging me off in Slovenian when I was waiting for the elevator. I hope someone takes notes for the staff training… The room was clean and cosy, slightly small to my liking but good value for money.
Excellent
37 Reviews