Extended Stay America Select Suites - Little Rock - Southwest

Awesome

I paid for a seven night room stay at Woodsprings Suites, Little Rock, AR. I paid $386.54 and only stayed one night on October 21, 2021. I was kicked out by your manager named Blake on October 22, 2021 in the early am. My guest woke up from being bitten by a bug. She went into panic mode and became upset and cried uncontrollably. I was approached by Blake who at first seemed sincerely concerned but it all changed because my guest couldn’t stop crying. Blake and my guest had words and he ordered us to leave the premises and stated that he would call the police. While riding down the elevator with Blake I was very apologetic and tried to calm the situation. I told him that I had paid for a week and asked that he please return the unused portion. He answered no and ordered me out. I left because I didn’t want the issue to escalate. I’ve never been in trouble and didn’t want any conflict and I was afraid. I contacted my bank to make them aware and the issue has not been resolved. I stayed one night and should be only charged for that night. My money has been stolen and potentially pocketed. Someone needs to do an audit. Blake called the police on me October 22, 2021. There was no reason. I am asking that I please be refunded the remaining balance.

Please don’t stay here, Blake will steal your money and kick you out without giving you a reason. Police will get called Please fire Blake and return money to everyone he has stolen from! Okay, met with the general manager Blake. Very unpleasant man. For someone who works in hospitality, this person was not very hospitable. I arrived at 1:15 on Sunday January 23, 2022. I asked if i could check in. I was simply told the maids are not done cleaning rooms so i don’t know what is available, then instructed to come back at 3 for check in. Of course i come back at 3 and Blake is gone and Shanice helped check us in. Apparently Blake had also assigned us a room even tho he did not know what was available. I work overnight, come back at 7am. Slept until 1pm when Blake said he had received complaints and needed to inspect the room. Now not wanting to have any issues i comply and let him in. He then proceeds to touch my things and move them to look under things. At that point i instructed him that he can’t do that and he needs to stop and leave. He called the cops prior to inspecting the room. They are already downstairs. At that point at were told We had to leave. I do not know what complaints he reviewed because we never got any. Within 23 hours we were kicked out and not allowed to receive any money back to find accommodations elsewhere. I was robbed of $371.92. I need someone to contact me and give me an explanation. I will be waiting… btw this was a work trip and woodspring has been my go to for work trips. Please don’t stay here, if i read these reviews first i would have stayed in my car! I reached out to nationwide hotel management group. I have called Linda DeLeon and ask soon waiting on an answer. None of the execs are willing to gif this serious problem they have. They are the management company overseeing this property. Here, you too should reach out to them nationwide hotel management. It is not a corporate location. The corporate locations are respectful and customer orientated. These people are thieves. Look at how many bad reviews there are here. Don’t do it, please don’t do it, stay anywhere else please please please! Again I’m waiting on a response, a real one. Not one of these generic responses from the guest engagement team…

They have an excellent staff

DISGUSTING there was dead roaches on the bed walls were FILTHY and the smell was atrocious.

Check in went very well. The clerk was extremely nice and made sure our key was working. That's when we were stunned! Upon entering the room, there were roaches running to hide. My daughter refused to even go into the bathroom until the 15 or so roaches were killed and washed down the drain. The shower was nice, but the curtains was too small, allowing the floor to get wet. The towels were sized well and appeared clean. The door trim was halfway gone, from a dog chewing it. The corners of the floor had gunk caked in the corners, layers of dust covered the exhaust fan. The bed was comfortable, although the sheets had light staining all over. The oven fan was disgusting. All covered in grease and the light didn't work. The burners were caked with burnt on food. The refrigerator

Found bugs in my room and the room was not in the greatest conditions.

The workers was very rude and disrespectful the room had roaches and the did not want to give a refund

My sister and I ended up leaving this motel because it was nasty and the room smelled like mold. The elevator made sounds like it was getting ready to break down. The beds looked liked metal cots.