Green season hotel

The hotel has an underground parking lot for self-driving tours. The sanitation is OK and the rooms are OK. However, the hotel's air conditioner is too noisy and I didn't sleep well all night.

The room was booked through Ctrip and the experience was extremely poor. Two important points should be mentioned: 1) When I checked in that day, the front desk told me that the business king room I booked was only available on the ground floor. After I checked the room with the cleaning lady, I found that it was not suitable. On the one hand, the restaurant might be close to that room. Probably because of the smell of restaurant food in the corridor, so I communicated with the front desk later to see if I could change to a room upstairs. The front desk said that this was the only room I had booked for the business king bed room. After communicating for about 3 minutes, , the leader probably came over, and after understanding my needs, he told the front desk that I could change to a room on the second floor. After I checked in, I hurried out for dinner. When I came back after 10 o'clock, the more I looked at the room, the more I felt it was a little different. First, it was too small. Second, the layout and furnishings of the room were different from the business king bed I had booked. The rooms were completely different. I later checked on Ctrip and found that they were really different rooms. The hotel gave me a Yaju double bed room, and the room sizes were also very different. Later, I went downstairs to the front desk and asked to change to the business king room I had booked. After a long negotiation, the front desk called her manager, and the hotel manager agreed to refund me the price difference of 80 yuan (in cash). I ordered a business king room. The price per night is 593 yuan. Later, I was asked to cancel the room for the next day on Ctrip (because I booked it for 2 nights), and the front desk helped ** check out. The reason was that I changed my itinerary or something, and it was not the hotel's problem anyway. 2) It was breakfast the next day. I was queuing up in front of the freshly cooked wonton stall. I waited for a long time before it was my turn. There were two of us, so we ordered two portions. I got one first and another one at the table. Cooking, so I was still waiting in front. During this process, a person came next to me. I must know the aunt who cooked the wontons. They were chatting (in Lishui dialect, I couldn’t understand). I thought it was just another tenant. Waiting. When the second bowl was ready, the aunt directly gave it to the person who came from behind. I told him that I was in front of the queue, and the aunt told me that he was in a hurry. I didn’t understand what “urgent” meant. Not everyone queues up to get it. It’s wontons! Later, the man said that his car was parked on the side of the road, and I realized that this man was not a guest of the hotel, but maybe an acquaintance, friend, or even my aunt's family. It was these two things that made my experience very poor. I felt like we were being treated as ***. Although I had booked a business king room, I was given an elegant king room during check-in. If I had not discovered the difference, I would not have been refunded. Gave it to me.

1. Upon entering the hotel lobby, a bunch of staff gathered at the check-in area to chat. 2. When checking in, the staff did not have any smiles at all, and their attitude was cold and impatient. 3. Entering the room, the decoration smell is serious. My rhinitis, which I hadn't had for a long time, broke out half an hour later. 4. The most outrageous thing is! At about 10:58 a.m. the next day, the housekeeping lady opened the door and entered the room without my consent. My husband and I were sleeping at the time! I was literally so scared that I jumped out of bed! What is extremely speechless is that after I called the hotel manager to complain, she said that according to common sense, guests usually wake up before 11:00 in the morning, so the guest rooms will be cleaned? Speechless? I literally died laughing! What does it mean to follow common sense? ? I will call Ctrip later to complain! In all these years of staying in hotels, I have never encountered such a *** hotel manager!

Poor front desk service 1. The waiter at the reception was as rude as anyone who owed him money. 2. When I called just now, Brother Shao who answered the phone at the front desk looked like he owed him money and yelled at me. 3. I obviously left my earphones in the hotel, but I bluntly said I didn’t see them. 4. How can such a hotel be worth the money? It deserves the bad reviews.

The experience was so bad. When I checked in, I told them to arrange a quiet room on a high floor, but they deliberately gave me a room with echoes near the road. I didn't sleep well the whole night. Later I found out that I had booked a mountain view room, but it didn't work. I was given this kind of room, which was too bad. In addition, the fruit provided by the hotel was obviously not sincere. I will not come back!