Guest User
September 4, 2022
I am EXTREMELY disappointed in our stay at the Lisbon Inn Bica suites… 1) when we booked in May, they stated we could drop off our luggage before check in and even went as far as to say they may have a room ready for us… this week, they told us they could only take out luggage at check-in time at 2pm or leave our bags unattended in a hallway as they no longer have a front desk. 2) Google and multiple travel websites led us to believe there was a breakfast… there was not. 3) The air conditioning only blew out hot air. And they must know about the malfunctioning AC as we found 2 fans in the room that we had to use to get any sleep, it was hot in the room and they only provided us with a thick blanket, no thin sheet. 4) The booking said we’d get a room, turned out to be a tiny appartement, right off a busy walkway with lots of people at all hours of the day and night. The vents in the door let all the noise in and kept us awake. 5) probably the worst thing of all… Cockroaches (we managed to kill one and send pictures to booking .com who we booked through) we later found pest control devices under the bed, which leads me to believe cockroaches is a known problem.