The other night my phone rang and it said it was a call from Beaune so I answered. The lady asked me if we were still coming tonight. To which I replied no not tonight it's tommorow. I looked up my reservation and she was right I made a mistake!! And the hotel was fully booked the next night. To say I was stressed out was an understatement. The lady on the phone (sorry I forgot her name) was very kind and told me she would cancel my reservation for that night and put me on a list for the next night in case something would open up. We booked another campanile in another town (pretty much everything was fully booked everywhere) in case it would not work out but we were in luck as the next day they tried to contact us to inform us they had room opening up!! We arrived a little before 3pm and were greeted by a lovely receptionist who was familiar with our situation and was so happy she was able to help us. My daughter was looking forward to this stop because this hotel has a pool. So she was super excited when we got a room after all! Our room was on the first floor facing the garden. Good beds, great shower and very comfortable with the ac and screen, which makes the room completely dark. We spent some time by the pool of course with our daughter. We ordered some cocktails they were really good. We had the daily special from the outside grill. Despite a rocky start, caused by myself, the hotel staff made sure everything was wonderful in the end! Would definitely recommend this hotel, if only for its incredibly kind staff!!