Hotels near Gravensteen, Leiden

That day, the hotels in Rotterdam and Amsterdam were all booked, and I finally booked this one, and the price should have gone up. The location is rather off, it should be difficult to get there without driving. The service attitude is okay, it seems to be the hotel of a small football club. Free parking, there are parking spaces

It was a very pleasant experience - staff is very friendly and supportive, atmosphere is welcoming, CORPUS museum is just in front and might be a great place to visit with children, breakfast is delicious, the absolute highlight of the breakfast is the Chef who made my omelette with a big smile :) room was not big but fits well for 3 guest - the bed and the sofa bed both were comfortable. Silent environment. We enjoyed our stay. Thank you Hilton Leiden Team:)

The room is large with a balcony (the balcony is open, that is, the balcony of this row of rooms is open, there is no partition, in case someone is strolling over, it is also possible, I always feel that it is not very safe to lean on the balcony door).😅) There are billiard football, billiards hall in the hotel, there are ****** Free parking, adequate location

There is no disposable toothbrush and toothpaste in the room. I asked the front desk for two sets. When I checked out, I actually charged the cost of 6.6 Euro toothbrush and toothpaste. I was speechless.

The staff is very friendly and makes every effort to make it pleasant for its guests. Beautiful view from 4th floor. 1 min is no window that can be opened further and no.

Great hotel, nice employee, fantastic service, phenomenal experience. I stayed there with a friend for a week, each day we left the hotel at the morning/noon before 11 am. Afterwards we got a cleaned room with new bathtubs and also the kitchen was refilled. The personal was cool. Would like to stay a bit longer

Great hotel, with quiet lobby. Handy automatic supermarket machine witch gets you food and drinks anytime you like. Staff is semi Dutch speaking but deliver a great clean and tidy hotel. Traveled for business, good location. Sea is just around the corner. Photos look the same as reality, so I won’t include photos in my review.

After reading the various negative reviews (after booking my trip!) I was mildly apprehensive about my stay here for a number of nights. Upon arrival I was pleasantly surprised to find the hotel very clean, although the check-in process was a time-consuming.mThe room iI was given was small but quite acceptable for my needs and quite clean. Once up in the room, I tried to call down to reception to clarify a minor issue. They ignored my calls. I rang 3-4 times over a period of 20-30 minutes, on one attemnpt, letting it ring for up to 10 minutes. No answer. I eventually found the information I needed in the small info-sheet after looking carefully. The next day, taking a day off from business, I wanted to stay in my room to write emails and so on, so I put out the 'please make up my room now sign at 8 am and went out for breakfast. There were 4 or 5 people in housekeeping on the floor, who, through the course of the day as I came and went, they, seemed have decided they should be doing every single room EXCEPT mine. I has to go to to reception again around lunch time as I found my key disabled. It took the gentleman on reception 25 minutes (I time this) just to be able to create me a new key, and there was no explanation other than ”the system is playing up”. Also at this time, I specifically asked if they would ensure my room was made up and I was assured he would contact housekeeping to make sure it would be done. I went out to lunch. I returned just before three, and the room remained unattended to. I went to reception, this time to register complain, and was quite brusquely told ”this is jsut because the housekeeping staff are busy”. Obviously so!! BNusy all day long doing every room apart from the only room with the ”please make up my room now ” sign hung on the door!! I asked to speak to the manager and was rebuffed. It was clear from the evasive response to my requrest that the receptionist did not want me to speak to the mana gera. After I said I really did want to speak to the manager I was told she wa s busy but would be along shortly. I expected him to do something to contact the manager such as pick up the phone or go to find her, instenad he simply started to ignore me and began to deal with another customer, which behaviour I found most discourteous. When I remonstrated about this he irritable stated taht ”I'm dealing with your problem by email -- you just can't see what I am writing on my screen”. 15 mins of this silent treatment passed I asked again for the manager and was told she was too busy to talk to me. I returned to my room, and housekeeping finally arrived at 1500. These service failings would be incompatible with a 3* rating hotel, but the ket to this thing is that these annoyances are all people related. it is not any indivudual issue-- these things are routine, and dealt with elegantly in even the cheapest of hotels. I expect more from a so-called 5 start property. I It is a real pity as the latest own

Would not recommend, especially if you are bringing any personal or expensive belongings. My bicycle was stolen from the hotel, it was the only place I was allowed to keep it due to it being a “fire risk”. The hotel has since claimed they are not liable and subsequently will not put anything in writing. They don’t have CCTV footage, when the bike was stolen they did not even get up to see what had happened. It’s been 5 days and they are still putting bikes in this area despite it being unsuitable. I was assured my bike would not be stolen by an employee. I have done a lot of travelling around the world and this is the most poorly run hotel I have stayed in. They do not have a clue what they are doing.