Hampton Inn Lehi-Thanksgiving Point

When we arrived the property had a technical malfunction where room keys weren’t able to be issued to guests. The front desk refused to issue a refund but stated our only option was to get our things and be let into the room by the only staff on duty. I had to get something from my car and it was scary to leave my young child in the room by himself when I had no key but I also did not want to take him to the parking lot in the middle of the night. Additionally the front desk staff was on her phone on a personal call the entire time she was checking us in and walking us to our rooms. At one point saying “shut up” out loud and in such a way that it was not clear to whom she was speaking. When I reported the issue to *******, asking for a refund they stated that they contacted management and the refund was refused. Additionally, the same staff person was still working 10 hours later during breakfast the next morning. The hotel was not clean and had a bad smell additionally. I think this location in particular suffers from extremely poor and possibly illegal management and maintenance practices. I’ve stayed at several other Hampton Inns and am a rewards member and never experienced such poor quality or service. Stay ANYWHERE else if you need to stop in this area.

very friendly staff, very nice, comfortable, clean room, great breakfast! will stay there again in the future. Thank you!

At check-in, everything looked great. Unfortunately, we were very dismayed by the end of our one-night stay. The bed was very uncomfortable and we didn’t sleep much because of this. The tub didn’t drain well. The rest of the room was fine. The breakfast was over-the-top bad!!! Waffle maker didn’t work right. Potatoes were awful. Orange juice unfortunately was not orange juice; it was thick overly concentrated grapefruit juice in the orange juice dispenser. Unfortunately the worst breakfast I can remember.

Everything was clean, the staff was very friendly as well. It was close to everything we wanted to go do with a great price.

Checked in (Room 203) and the place had not been cleaned- dirty sheets, towels on floor, broken phone and broken refrigerator. Went down to move (Room 103) to have that room with stained floors, broken curtain, and zero hot water for shower the next morning. Voiced concerns at front desk and was told manager would contact us. Of course, that never happened. Avoid this hotel.

conveniently located, abundance of eating options ,property is dated and bit musty

I was very impressed with the staff and how nice this inn is. It is very clean and in excellent condition

The original room they put us in was not cleaned when we got up to it. Not a huge deal but more an annoyance as we then had to shift to another room. The second room had some black spots around the corner of the window. Don't think it was mold, but still troublesome. When we got into the room there were only two bath towels--no hand towels or washcloths. Had to get those from the front desk. We didn't spend much time in the room so we lived with it. I like the location. Plenty of food options in walking distance. And works well if you have to go both north into SL Valley or south into Happy Valley. It is relatively low cost which is nice. Have stayed there for many years 2 or 3 times a year and it has been reliable, but starting to show its age. Will probably try somewhere else in the area next time.