All Suites Appart Hotel le Havre

Nice hotel

On the hotel's own website, under the list of services provided there is 'secure parking'. This hotel does NOT have any parking available and on-street parking nearby is virtually non-existent. There is an open-air, insecure car park near the wharf or there is a very expensive multistorey a couple of streets away. I found this out when I contacted the hotel to reserve parking because my partner has limited mobility. When I pointed out that their own website states there is parking I was told sorry that info is wrong and there was plenty of paid parking nearby. I was not offered the facility to cancel or modify my booking despite their own website being misleading. When we arrived the connecting rooms we requested were locked and we had to get reception to come up and unlock them but there was no facility for us to lock that door again so neither room had privacy. The rooms themselves were very clean, very comfortable and well-maintained. Breakfast the next morning was a farce. The kitchen manager clearly did not know the number of people having breakfast so when we arrived they were hastily scrabbling around for enough plates, yogurts and bakery products. We were served limp, barely warmed croissants and part-baked baguettes that weren't cooked properly. The only redeeming factor in this whole experience was the gentleman on reception (the morning of 14/01/24) who was extremely polite, friendly, and helpful.

Arrived very late. Were happy the reception is open 24/7. We had prepaid the room but the reseptionist was sure we had not. His mistake was corrected by his colleague the next day and double payment was cancelled. When entered the room noticed that one of the electric curtains got stuck to half way of the window. Wanted to change room because it was not possible to get it dark. And people could see in. Not possible. Neither could they fix the problem during our stay. The room was booked for two persons and it was a superior room. The kitchen utensils were for one person only. In the room there was a writing desk and a table but the amount of chairs was only one. In the bathroom the towels were also for one person but we found some thinner extras from the closet. We cannot recommend the breakfast. It was basic and ok, but food was merely finished and waiting time for more was long. Also the venue has nothing special to offer. It was just a hall. Stayed 2 nights. Staff was friendly but still learning.

Great place, fantastic amenities. Just forewarning if you have a vehicle parking is along the public parking area near the mall. Short walk to the property but just an fyi.