L Oustau Camarguen

Our second trip to L'Oustau Camarguen was just as satisfying as the first. It's a very nice place to stay, possibly unique in style in the general area of Grau Du Roi, and an ideal base for exploring the area and enjoying the fantastic beaches.

very nice place, very quiet. rooms are well equipped, nice and large pool, beautiful gardens, large terrace for drinks and meals. Very large private parking. Excellent breakfast, both in quality and choice.

A great little Oasis. You can see the passion and love everywhere. I had a wonderful stay here. The staff ist really friendly which just adds to the experience. I can highly recommend the L‘Oustau!!!!

We are disappointed and saddened to write this review because we had been so looking forward to our weeks holiday at this hotel for over 6 months however what we found when we arrived (having driven from the UK) was not what we had booked, and the customer service in response to this was woeful. The main hotel does look charming as their website and Instagram suggests however we had booked a duplex room with garden terrace (confirmed by email over 6 months prior to arival) however sadly what we were given on arrival was a duplex room with a patio overlooking the car park/entrance driveway and which had two large extractor fans that whirrs out very hot air 24 hours a day, and which leaked water, making it completely unusable as a patio area, and only useful for drying clothes (see image). When we raised this with the manager on arrival we did not receive an apology, and she suggested this was caused not because of their poor customer service but because they had found a mistake on their website (our booking clearly stated we had booked a garden terrace room) and that having found the mistake they had updated their French website (but not the English one?); she said she was full so could not change our room and that we could either cancel our booking there and then (impossible for 1 week in the south of France in August, especially during a pandemic) or she would give us a discount which she would have to think about. When we asked why we were not emailed of this in advance when they discovered the problem, as would be courteous when they realised the error on their website we did not get a response. The result of their error in giving us the wrong room being that we could not sit outside the room at all as it was very unpleasant, hot, noisy and overlooked and so instead of enjoying our holiday outside each evening, instead every evening of our holiday was compromised and we all had to sit inside when the kids went to bed. We understand that their French website simply now reads you may be given a garden or a patio terrace, but it still makes no mention of the car park view nor the noisy/hot extractor fans which is unacceptable; and to charge the same price for both types of duplex room is truly shocking. The two rooms should be marketed separately. We did not receive the room we booked and having waited so long to visit for a weeks family holiday this was beyond disappointing, as was the hotels response. The small discount we received plus a free breakfast was not sufficient as to cover the negatives of the poor quality room and their response to their own error. The duplex room also had a wooden floor mezzanine so every time the children moved in their beds during the night the beds moved across the floor waking those sleeping downstairs, a rug on this wooden floor could easily stop this noise. Needless to say the hotels customer service was poor in response to this situation and also poor generally at breakfast which was under staffed as