Novotel Hotels in Las Condes

My husband and I stayed in an executive room for 5 nights in January-February 2020 while holidaying around South America. Positives: - a massive fresh, clean and modern room with nice views - good breakfast buffet - good wifi - friendly staff, except for the breakfast staff who were a bit aloof. - within walking distance to the metro station. We Ubered a lot, and this worked fine. (Taxi drivers, however, struggled, to locate the hotel for some reason.) - a nice cocktail bar on the rooftop. Negatives: - we had repeated issues with lack of hot water in the shower. Not acceptable. - we had to ask four times to get our laundry picked up. - no room service for breakfast, lunch or dinner. We were travelling for 3 months and sometimes you're just too tired to venture out for food. Had this been a business trip, I'd had been absolutely appalled as I tend to have room service dinner so as to get a moment's rest and solitude. Simply inexcusable not to provide this service. - music from the cocktail bar carried into our room one night, necessitating earplugs (we were on the highest floor). - the cocktail bar is, understandably, very popular with locals. While I fully support the hotel also providing a space for locals, there should have been some tables (as well as sun loungers during the day) exclusively reserved for paying hotel guests, because it was quite difficult to grab a spot in the relatively small area both during the day and evening. (The hotel appeared to sell daytime pool passes to non-guests.) - about to check out, we called the concierge to ask someone to help us and come pick up our luggage. To our surprise, they informed us that this service was not provided (?!) and that they'd had to ask for permission from someone higher up to send someone to help us. I thought it was a joke at first, it sounded so absurd. When we checked in, there was a bellboy who automatically took all our luggage so making a big show about providing this when checking out was just very odd. All in all, however, a solid four-star hotel.

The overall is acceptable, the price is relatively not high, the parking space fee for applying for parking spaces is a bit difficult, and the reserved phone cannot be reached. In the end, Trip.com customer service helped solve it, and Trip.com customer service was still very powerful.

Good morning, first of all, I would like say good things about the Doubletree Hilton Vitacura, was a great hotel, good location and close to the Mall and good restaurants around. Me and my 2 sisters and my mother stayed from 28/05 until 04/06 in the hotel and we were very proud with the service, all the employees were very friendly and helpful. Rooms were very comfortable and affordable. Breakfast was the best part, which offered lots of options cold and hot buffet for everyone and specially for the waiter Leonardo and everyone else that gave us a good service and was very good. I would really love to thank everyone from the hotel Concierge, Breakfast Team, Housekeeping, Front Desk people and we had a wonderful time. I recommend this hotel and hope to see u guys next time.

This hotel stay was arranged by Silversea following a cruise from Guayaquil to Valparaiso, with return flights from Santiago. Our room was comfortable; food, wines and service in the restaurant were generally excellent. We had a late-evening flight out of Santiago, so the hotel folks graciously let us stay in our room until 3:00 p.m. If back in Santiago, we'll definitely consider staying here again.

With a stay at Studio Icon, you'll be centrally located in Santiago, within a 5-minute drive of Costanera Center and Parque Arauco Mall. This spa hotel is 5.8 mi (9.4 km) from Medical Center Hospital Worker and 6.1 mi (9.8 km) from Plaza de Armas.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 spa tubs, a health club, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).Enjoy local and international cuisine at BAZZAR RESTAURANTE & BAR, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Santiago? This hotel has 139932 square feet (13000 square meters) of space consisting of a conference center and 15 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Make yourself at home in one of the 30 individually decorated guestrooms, featuring refrigerators and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

all most very clean hotel thanks to all workers to serving well for 11 days thanks to all the lady's who clean very good my room and the people who lock after me in the restaurant. very nice . and excellent food .

Very good hotel, have stayed here many times. The location and environment are very good, more suitable for business and travel. Every time I book with Ctrip, do I need to leave a review every time?

Reuben was incredibly gracious and helpful during our stay. He went above and beyond any customer care service I have ever experienced in the hotel industry, or any industry for that matter. During my career over the past 30 years I have stayed no less than 150 nights a year in hotels. You need to clone Reuben, or at least use him to teach other managers how to emulate his professionalism.

不能和其他国家好的洲际酒店比。晚上到达时前台服务很勉强。行李我们就自己解决了。第二天前台服务好很多。晚上洗澡水不热。叫了客服说水温就是这样的。晚上也就不洗澡了。第二天早上再叫，来了一位把热水开了。早饭不错。 When we arrived in the late evening, we handled our own luggage since the help did not come until we were all done. Shower water was lukewarm. Service came to the room and could not fix it. Told us that this was the way it should be. So, no shower for that that night. We called the second morning, someone came and turned the water to shower temperature. Front desk was a lot nicer in the second morning. Breakfast was pretty good.