My partner and I visit Chile every year, and always stay at the Intercon 4-5 nights during the trip. The location is fantastic - it’s in the more modern end of Santiago, close to some great parks and restaurants. The staff are always wonderful and very helpful and welcoming, in particular the concierge and reception teams. The rooms are comfortable, and breakfast is always great - the guy who works at the breakfast check in has been at the hotel for years and he’s very friendly. As regular IHG (in particular Intercon) guests, our only constructive feedback is that the bedrooms are approaching a time for refurbishment - there are newer, more modern hotels in the city, and certainly the carpets and furnishings are starting to look a little tired. Still, it’s 5 stars from us as it’s consistent and reliable - our perfect place to stay when visiting friends and family in Santiago