It was a truly disaster. The rooms are old, broken, dirty and you will find cockroaches, but the main point is: they obligate you to leave the key every time you leave the hotel, however, we had a very bad situation, once the reception guy took our key and when we returned, he gave us a key from another room. They barely have cameras on the floors and we also had something around 20k euros in filming equipments. The hotel is clear saying they are not responsible for things left or stolen in the rooms, but they don’t have safe box, and they let the employees to have a lack of security giving people the wrong key. We asked the receptionist to call a manager when we realized he gave the wrong key, but he didnt call the manager, also, when earguiiung, he said that: its my fault because I should have realized that the key given was not ours. In any moment he apologizes for the lack of security, only attacking us back. All the staff is indian, they barely speak English, sometimes it’s very hard to get understood by them. So please, keep in mind that there are many other good options around, even in front of this hotel. If you dont want your holidays ruined, run away from san remo.
