Embassy Suites by Hilton Hotels in Laredo

I stayed at this hotel Thanksgiving day through the weekend. I traveled to Laredo with my husband and 3 year old daughter for my cousin's wedding. When we first arrived on Thanksgiving day it was great because we had just arrived in town from a very long car drive and were able to check in to our room early and the room was spacious and clean. But after that it went downhill very quickly. The following day there was only one elevator working so had to wait a very long time for the elevator. Normally this would not be a big issue, except we had our 3 year old with us and not so easy going down several flights of stairs. Then the next day both elevators were no longer working and had to use the service elevators that were even slower. The Friday evening that we returned to our room we wanted to shower before bed but unfortunately there was no hot water at 10 pm. I called the front desk and they said they had someone coming to work on it and would credit us Hilton Honors points. Ok no big deal will just shower in the morning. Well wake up that morning and surprise still no hot water. I again called the front desk and was told that it had been fixed and just needed to let the water run for 5-10 minutes. When I called I had already left it running for 20 minutes. I let the front desk know I had been letting it run and was told I'm sorry but should be working. This was the morning of my cousin's wedding and had to take a cold shower and a very quick wash down of my 3 year old. I asked if we could leave the hotel and check in somewhere else and cancel the rest of the nights but because I had pre-paid nothing could be done. I asked to speak with a manager and was told none work on the weekends, but my name would be added to the list of of the guests for the HH points. Then afterwards never received my points and when I called and left a message for the manager never received a call back. Needless to say the stay was not enjoyable when it should have been. Definitely not what I expect from a Hilton hotel. The positive was the location was good and the breakfast convenient.