Guest User
November 23, 2023
We booked a long trip to Malaysian Borneo through an agency with long experience in the field, Naturalis Expeditions inc. with which we had already traveled previously, remaining very satisfied. Unfortunately, this trip was a total disaster. Although the Tabin rainforest is wonderful, even if it is next to an endless expanse of oil palms, the Tabin Resort is one of the poorest, worst organised, dirty, unsafe and decaying places I have ever seen around the world (I have over 20 years of experience in nature travel). I attach some photos of our room only. Without commenting on them. The staff, although courteous, is in disarray, also because they are very young. Instead of organizing the work, management sits holed up in their air-conditioned office doing nothing. Don't trust the photos and videos they publish because it's something else entirely. The 4x4s are old and run down, dangerous, you risk falling off. There is no first aid kit (and we needed it). The food is always the same and, I believe, what is left over is reheated the next time. The exits are almost useless, at least in terms of how they are organised. The tower on Lipad volcano was closed because it was at risk of collapse. Other structures closed because unusable. Safe deposit boxes closed perhaps because other people have reported money stolen from the boxes. So you will have to bring everything with you (even your passports). The animals are there, but there is no communication between the guides who simply take you on tours for hours without any interest in what they are doing (at least ours). The price paid for the services is a steal. If you come from far away, trust my experience, better to go elsewhere. After sending several written warnings, no one ever responded to us. We contacted law firms in Malaysia to obtain compensation.