Kusatsu Onsen Gensen Ichinoyu

When we arrived at the hotel, we were charged an additional 10,000+ but were notified of unclear details.

In fact, when I saw the room, I felt very good the first time I saw it. However, the problem that needs to be improved is the lack of sockets. The hotel deserves praise for its attentiveness. There is a humidifier, so that the heating is turned on in winter, but it is not too dry.

The hot springs are of high quality. There is no bathroom in the room, but the hot springs in the large bathhouse are very good. It is recommended to take a dip in the large public bath.

To be honest, the room was quite satisfactory and there wasn't much problem, but it was all stairs and there was no elevator! Fortunately, the floor is not that high! Carry your luggage up and down by yourself! However, the configuration is very poor! The hardware and software are not of the standard of a top-1 hot spring hotel. 1: There is no open-air bath in the hot spring hotel, and the hot spring bathing area does not provide towels, no skin care products, only shower caps, combs, makeup remover cotton, and hair dryers! Inside are Dove toiletries! The space is very small 2: No post-bath refreshments! Ramen charges! 3: Dinner is actually outsourced to other hotels. What can we eat for 350 RMB? Really unworthy! I don’t know who gave the difference in price? Don’t sell catering prices if you don’t have catering standards 4: It can clearly indicate that it has no catering capabilities, but it has to provide you with lettuce, sausage, onion soup, and meal kits for a fee? Is this the worst breakfast I've ever had at a hot spring hotel? 5: Is this kind of hotel selling at this kind of price? Not worthy of even a fraction The most unacceptable thing is that even if you arrive at the station in the dark, the hotel will not pick you up, and the car that asks for help will not even ask for service! Very arrogant and rude. Ctrip helped communicate for a long time and negotiated for more than an hour. In the end, it only said that the guest could find a way to outsource the dinner to the hotel. Can he consider picking him up there? In fact, there is a shuttle bus to and from the hot spring street for free for outsourced dinners! The problem is that Gunma Otsu, an unmanned station, has no village in front of it, no shops in the back, and no public service vehicles. It’s so inoperable! Even if the local people kindly contacted the hotel to explain the situation to me, the hotel was unmoved and insisted that I find a way to get there on my own! And we have repeatedly emphasized that dinner ends after 20:00 and no takeout is provided! In the end, a kind local person sent me there. No refreshments were provided for check-in, and no apology was made! Can't understand! Blacklist, lightning protection In the end, although Ctrip customer service did not solve the problem, they still responded to all my questions! And they also provide compensation. It's not advertising. If you encounter this kind of problem, this kind of platform has a guarantee point, and you can at least complain and help solve it.