Anna Duan
February 15, 2023
This issue is [evaluator’s own expense]
The service is acceptable. The ladies at the front desk patiently answer questions and meet tenants' demands. However, the overall interior design of the guest rooms does not focus on convenience (the specific display is as follows). I hope it can be improved in the future.
This year’s evaluation direction:
It is a hotel/B&B that mainly carries designer labels and comes with the words "luxury/top luxury".
Overall Rating: 2/5
Three-star experience, and the location is away from the tourist circle of Kunming city (an hour and a half an hour's taxi ride from the subway), and close to the World Expo. The service staff are quite enthusiastic and try their best to meet the demands. However, the hotel's hardware is not up to standard, and the design experience (that is, convenience) is low in cost performance compared with five-star/super five-star/scenic area hotels in the same price range.
Room type: Leisure Courtyard Family Room (107 square meters, flat floor)
traffic condition:
[It takes about 30 minutes to walk 2 kilometers from the subway station to the hotel entrance]
[It’s about 800 meters from the hotel entrance to the hotel lobby, 15 minutes walk, no shuttle bus]
There are many residential areas around, but it's not noisy. You can occasionally hear music from the window, which is acceptable.
[Parts that can be improved indoors]
①Privacy is not strong in senses
It is not far from other rooms, and you can visually see into the other room's window, so you need to pull the screen window; from the window, you can also see other staff climbing ladders doing normal maintenance work.
②Other lamps are built-in, but the headboard of the bed is directly opposite the [overhead lamp]. When I lie on the bed and play with my mobile phone, the light is relatively irritating to my eyes.
③The static electricity on screen windows is very strong.
Especially in winter, when it is relatively dry, the static sound caused by friction when I close the screen window is very obvious.
④There is a trash can missing at the door of the shower room. There is a non-slip floor mat but no absorbent floor mat. The slippers are easy to slip when stepped on with water vapor, which is not very convenient.
⑤ There is hot water in the shower, and the water comes out quickly (within 10 seconds), but the glass door is empty, and cold wind will flow in, which makes the body feel bad. And whether in the shower room or the toilet, the mirror glass is see-through, cannot be fogged, and has poor privacy.
⑥The water release button in the bathtub failed (called customer service and asked me to twist the button left and right). It always failed (video was recorded), and the staff came to operate it later without success. I was informed in advance that there were two people, but there was only one bathtub cover. If one person took away the bathtub cover after washing, the other person would have no use for it.
⑦ If you compare it to a luxury hotel [which you advertise as the most luxurious], you also need to add room group signposts in the front lobby with room numbers. However, since they are all scattered in separate buildings, for first-time guests, from Coming out and returning to the room mainly relies on memory.
⑨The bedroom area is not large, more like a business living room. The bedside table is too small. The hotel's original equipment takes up nearly half of the space. It seems crowded and easy to slide down when charging a mobile phone at night.
10. There is a high probability that no one will come to the hotel to see [Private Board Meeting]. If it is a decoration, it is better to place it in the lobby on the first floor (because tourists generally do not choose books in the lobby). The book bar in the room can add practical travel or service guides Handbook for first-time visitors to Kunming.
[The unsatisfactory part of the outdoors]
①In winter (mid-February), the scenery outside the window is average, with dead trees scattered here and there, and the overall feeling is depressed, not as lush as after adding a filter. Maybe summer will be better.
② There is a dining table outside, but the tablecloth is very dusty. The white tablecloth makes it even more dirty, and it is not easy to sit on.
③Many facilities are not open, and there are not many people (maybe in the off-season). Functional areas such as yoga studios/video rooms are not operating.
④ It is promoted as "located in the forest", but the experience does not put much thought into the combination with nature, including the improvement of the land around the trail and the jungle landscape. Generally speaking, it is more desolate than quiet.
⑤There is a small infinity swimming pool, but the water surface is dirty and there are sp**** dead branches around it.
【Welcome fruit】
Whether to pay: No
Orange🍊Pear Apple🍎
Overall Rating:1/5
① The fruit is generally smaller, larger than a baby’s fist, and the skin of the apple has become wrinkled after being stored for a long time.
②There are no corresponding knives for fruits that are difficult to peel, such as oranges.
【Good night dessert】
Whether to pay: No
(delivered around 20.00)
Dessert type: a total of four small cube cakes + one triangular cake🍰The color matching and presentation are acceptable
Taste: Poor
①The cake embryo is dry and hard
②The cream of the cube cake is basically tasteless.
③The cream of the triangle cake is too sweet
If you have requirements for dessert taste/cream quality, you can choose not to
【Minibar】
Whether there is a fee: No
Is it rich: average.
Biscuits/chocolates/drinks/candy/small bags of potato chips, the minibar settings are quite satisfactory, and the quality control is average.
【Breakfast on the second day】
The breakfast was acceptable, but the overall temperature was a bit cold. It is recommended to add a warming tray or other heat preservation facilities.
Original TextTranslation provided by Google