Wanda Realm Kunming

What I want to say is that this hotel does not even have the basic qualities of an ordinary hotel. All the concepts and practices of this hotel are not customer-centered at all, but are centered on good reviews. The specific practices are as follows: 1: When checking in, they first told me to give a good review, then upgraded my room type, and gave me welcome fruit. However, the room upgrade and welcome fruit are relatively basic discounts, but I feel that it is a great gift to me. What happened later also confirmed my view again. 2: I slept until 2:30 at night and was woken up by the noise from the next door. I called the front desk several times and it was basically calmed down until about an hour later. This reflects two problems. First, the hotel's sound insulation did not meet the standards. Second, no matter what quality the customer is, they will be upgraded to a similar room type. (This is my reasonable speculation). Third, the emergency response ability is extremely lacking, and they actually proposed a solution for me to change rooms. Why should I change rooms when I was being quarreled? Of course, we should look at this matter rationally. It is true that the hotel is secondary responsible and the customer is the main responsible. I also know this, but what happened next made me dumbfounded. (The relevant recording evidence is shown in Figure 1). 3: Because of the incident last night, someone told me today that they had extended the check-out time. I felt quite warm at first, but at 2:15 pm, when I was catching up on my sleep, I received a call asking me if I would check out today. (Specific evidence is shown in 2 and 3), then it is as you wish; pack up and leave. To be honest, I despise the practice of leaving evidence for accusation. I like to communicate face to face when there is something, but in their eyes, I am worth the value of a welcome fruit, so there is no need for me to communicate. Writing questions is not for punishment or compensation, but for the right of customers to know. From my personal point of view, this hotel currently has no experience value.