1. Hotel seevice: I am not satisfied. I arrived around 11:15am, approached counter staff to check if any possibility for early check in as bringing a 5 years old kids along. The staff said no, only after 2pm. No early check-in allowed. OK, I wait patiently 1:30pm, which is another 30 min. From 2 pm., another staff informed the same thing, check in after 2pm. The lobby waiting areas limited with chairs.. Not convenient for customers, waiting area next to toilet and smoking area.
My experience : very rigid hotel policy. The lobby arrangement is not proper as possibility of the customers inhaling 2nd hand smoke is high.
2. Poor sound proof : I was give a room at 8th floor and facing another residential condo. The window not properly sealed, the LRT noise was disturbing from 5:30am to 12 midnight. The LRT noise reflection is very loud via the unsealed windows and main door. Sound proof when closing doors sound can clearly heard from upstairs and next door.
My experience : we rarely can sleep well. Very disturbing sleep.
3. Breakfast: cafe packed with people, staffs arrangement poor as not enough staffs to clear the tables and refill empty dishes. Anyway, the food is so so only. Local coffee shop food, if your room didn't come with breakfast, not worth to purchase breakfast ya.
4. Parking: flat rate of RM6 for hotel custome each entry...
5. Facilities: arcades room and adult swimming pools available. Bring your own bottles to enjoy the free flow of ice water and hot water from the water dispenser. Schedule shuttle bus is not operating daily, there won't be any shuttle bus service when the driver is onleave (maybe they have only 1 shuttle bus driver).
To be honest, this is an not satisfactory stays.