We visited in September as a family of 4 (children are 3 year old & 7 months old). We did have a lovely holiday but unfortunately there hotel wasn’t as family friendly as we were expecting. To start on a positive - the food was lovely and there was plenty of choice for lunch and dinner. The house wine was drinkable and you help yourself during meal times or order from the bars in between. We were upgraded to a one bedroom family room instead of the studio that we booked, and this worked very well for our family - thank you. The kids club was fabulous. They were very friendly and won over our very shy 3 year old. The bed was very comfy and the Air-con was powerful (maybe a bit too powerful). The cleaners came daily and towels were changed. We had a room overlooking the side of the pool and had a very short walk from to both pools and the restaurant which was very handy with the two kids and pram. We had lots of fun in the pools, but they can be quite deep. The negatives - the room was very run down, things like cracked tiles, missing light shades, rusty taps. We were only given one key which was a pain. To rent a pool towel it’s €10 per towel but it has to be cash, so we ended our holiday with cash that we didn’t need to use. Would have been better if we could have paid the deposit by card of if it was less of a deposit we wouldn’t have had so much cash left over. All drinks from any bar are served in single use plastic cups (!) these are small and blow away in the wind and seem like a real waste. Other AI resorts we’ve been to have upgraded to washable plastic cups which would be better. Reception were quite rude and not very helpful each time we had to deal with them. There are lifeguards on duty the whole time but they seem to do nothing. We saw two near drownings (!) and they didn’t bat an eyelid - one father had to jump in to save his kid and the lifeguard just watched on, didn’t check they were ok etc. the pool area in general is a bit dirty. Shoes were only on the amphitheater twice during the week we were there, other nights it was in the restaurant bar. More shows should have been in the theatre area it’s much better Most staff were friendly but we didn’t have any glowing reviews of anyone in particular like lots of other people have written about. (Apart from the kids club - you’re fab!) Family friendly - they could have done better for babies. We needed to clean and sterilise baby bottles and really struggled, there wasn’t any dishwashing liquid in the room despite there being a kitchenette. I asked at reception hoping they’d have a small sachet but nope. We had to buy some from the shop to clean the bottles. There isn’t a microwave in the room to sterilise the bottles like we normally do, but luckily we took cold water sterilising tablets. Our baby didn’t like the taste it left on the bottles and when we asked if we could use the microwave in the restaurant outside of meal times, we were told we couldn’t (seriously, who wants t