Komagane Premont Hotel

So I don’t like to give bad reviews for hotels and stuff but. I have been in this hotel for 3 weeks (training at my company). And let’s say all the beautiful pictures they show you are fake. I arrived in a room 1515 fifth floor, the bed is old, we feel the springs inside almost going out it’s terrible. When the staff doesn’t even speak English, when I speak Japanese they looked me with big eyes almost making me feel that what I say was lies. I had to change because the room isn’t comfortable, there’s dirt on the wall, the window has also mold on its corner. Like nothing is good. And that’s for all the rooms. I didn’t know Japan was that bad for having proper spaces... anyway. The bathroom is okay, but they don’t give you hand soap, q tips, or even when I asked for new toilet paper they argued for 3 minutes on whether I’m lying or not. What? The morning’s menu is a self service with a lot of different things, but all of it is cold, I don’t get it. For us westerns, we have some bread and jam, so I could eat but apart from this it’s mostly Japanese and. I repeat, cold. The coin laundry / dryer are maybe for saving us time but it stinks, the “Senzai” aka detergent has no smell, it’s expensive also. You’d rather go to the outside coin laundry but just for the sake of it I tried. I’m 100% honest in what I say. This hotel shouldn’t be even around 3 stars for such service. Some of the personnel are really a bunch of liars / they look down at you. I’ve been to many hotels in Japan and by far, the worst service in such a beautiful place for tourists. Sad.