We had a week long stay at this hotel following a week safari In Kenya, we arrived at the hotel late evening and the first 10 minutes unfortunately set the tone for the trip. We were greeted by a lady in reception, who checked us in and ran through the format of the hotel. We were all inclusive and the main points she proceeded to tell us about was all the extra charges that we could incur outside our all inclusive package. The hotel has a lobster bar, which we were led to believe was included in our all inclusive package. We were informed that this was closed, when asked why, she provided no reason. This was a big selling point for us in booking this hotel as we both love sea food. We were then told that if prawns and lobster were on the a la cart lunch menu we would have to pay extra for this. Due to our late arrival the buffet had closed, she then told us that sandwiches would be sent to our room, a gesture which she did not follow through on. I did ask her about this the next day and she replied saying that she thought we would have been asleep. We stayed in the jungle garden room, which was basic but definitely not 5*, the bed was very hard and the room liked tired. We woke up the next day and had to ask for a tour around the hotel, a little thing, but perhaps something you would expect to be offered being a 5* hotel. We spent most of our time on the beach, which was very nice and idyllic. However, many of the sun beds are broken, with the cushions and beach towels stained. Throughout the day I did expect someone to come and offer drinks or at least collect empty glasses, but this never happened. We spent one afternoon by the pool, simply because the beach setting was much nicer and the sea was so clear and warm. Our main disappointment was the food- there was plenty on offer at the breakfast and at the evening buffet, however the major concern I had was food being left on the side in 30 degree heat, for a couple of hours. The restaurant was open and there was no way of chilling the cold food, so the fruit and salad never looked very appetising. One morning, as authentic as it might be, I did spot a monkey on the buffet worktop, which isn’t the most hygienic of sights. Most days we had a freshly made pancake/omelet for breakfast, then a slice of freshly made pizza in the evening, we didn’t fancy anything else. Lunch was freshly made, but very basic and pretty bland- I wouldn’t say a pizza, burger and chips and a pasta dish is particularly a la cart. The food in general was not of a 5* standard and for us was a major disappointment. If you are a foody, looking for luxury, exemplary service and a hotel with a fun and welcoming atmosphere this is not the place for you. We would not recommend.
Excellent
52 Reviews