Heron House - Adult Only

This is a tale of two experiences. The good: the staff at the Heron House were uniformly friendly and helpful. The hotel includes daily housekeeping, which is not always the case anymore. The grounds are gorgeous. The location couldn't be better for walking virtually anywhere in the Old Town or the Bight or to the southernmost point. Breakfast every morning included a good selection of options. The bad: the rooms. The first room were were given (#14) was completely unacceptable. It was, at best, early college dorm room. We never figured out how to lock the door leading to a private patio. There were other shortcomings. The next morning we requested a different room and were given #6. This room is where we stayed - it was reasonably attractive and close to looking like the photos featured in the Heron House's website. However, even this room: had a nonfunctional room safe, the vent in the bathroom did not work, the top drawer under the tv was off its hinges, the bottom of the room refrigerator was corroded and one slat in the blinds was missing. One of the women I met at breakfast said, "Isn't this paradise!" so clearly our experience was not everyone's experience. I can only address what we experienced, which is why I can't whole heartedly recommend the Heron House unless there's some way to insure that the room you are assigned is fully functional. And we made our reservations last October, so it could not have been a case of getting some kind of last minute lodgings.

We found the place perfect in all respects: location - heart of the old town, walking distance to all sites, while being away from the noisy tourist routes, quiet, cozy place with the friendly personnel, great service, nice pool (although we haven't used it because of the weather), free breakfast etc. Highly recommend it and will definitely choose it again, when back in Key West.

We enjoyed our stay in this cozy spot. Especially appreciated the location...close to Duval Street, but still away from the bustle.

Location is tops, so close to Duval St but quiet and scenic. The room is small, and there is no parking offered, so you have to park on the street or find a public lot.

Great place! Beautiful grounds, convenient location, friendly staff, and super comfortable rooms!

The Heron house was beyond beautiful it was everything I needed I wish we would’ve stayed our entire stay here!!

Great location downtown but away from noise and excitement from Duval Street. Loved Patrick at front desk. Genuine. Loved my spacious room and the amenities. I would return.

We only stayed one night however wish we could have stayed longer. Very convenient to Duval street and all the local bars. Yet quiet and peaceful. The grounds were very nice, the pool was clean and warm. The bed was comfortable. We did not have breakfast there as we needed to get out earlier then it started (7:30am). Would recommend and would stay again next trip to Key West!

I stayed here 20 some years ago when owners proudly participated in presenting a Martha Stewart like garden breakfast, afternoon wine and tour of then orchid garden. Quite different today although I feel the mattress and linens are definitely from 20 years ago. Bathroom vanity replacement allowed for a 2" space against the wall. Workmanship throughout was horrible. Shower curtain 4" too long. Curtains were hung visibly slanted. Toilet replacement showed caulk lines from previous toilet. First set of towels were so thin would not even make decent rag. Varnish on the exposed wood door was down to the bare wood. Itty bitty television. i miss the personalities of the previous owners, their hospitality and pride of their artfully presented boutique hotel.