Hotels near Kmart, Kendale Lakes

I’ve stayed at this property numerous times over the last couple years and never had an issue until this stay. To start with I was charged a $40 fee on 2 separate credit cards for incidentals ($80 total). My first morning after arrival I discovered ants in my bathroom and kitchenette. I notified the front desk about the double charge on my card and about the ants in my room. They assured me the ants would be taken care of and that my one card would be credited back the $40 in 24 hours. (It’s been almost 72 hours now). Upon returning that night to my room I noticed there were still some ants. I assumed they had treated and that all would be fine by the morning. When I woke up Sunday morning I found ants all over my belongings in the bathroom on the counter and in the kitchenette all throughout the sink. I was departing that day so I packed my things, went downstairs, notified the young lady about the ants again and she didn’t seem overly concerned but acknowledged me as she did the day before. I got home a few states away and when unpacking my belongings low and behold I have ants in my stuff. (As a side note I don’t have any food items packed with my belongings.) I then began looking through my credit card statement and found another pending charge for $10 on top of the 2 separate $40 pending charges on my 2 separate cards. I contacted the hotel and they assured me again this would be removed within 24 hours. I also let the lady who I spoke with know that I was very displeased with the ants in my room and the fact that I brought ants home. Her response to me was “you should have reported it when you were here and we could have moved your room”. At this point I told her that I did report it twice and was told the room would be “sprayed”. The lady on the phone then said “oh I so sorry the girl who was working on Saturday is new and still training and maybe she did not know that we cannot spray the room when you are there because you could maybe have an allergy to the spray or something and that you should have been moved to another room.” She said she would have the manager contact me Monday morning. It is Monday afternoon as I write this review and the manager has yet to call me. I also messaged Marriott regarding the issue and they also have not gotten back to me. It’s a shame because this is a really nice property and I would stay again if they would have the decency to make it right for my last trip. I have attached some photos of the ants but these were taken after I cleaned off the counters so I could get ready to leave the room

I was in Miami with my dog to fly him to Belize. We spent the first two nights at the Candlewood next to the airport which was a fine hotel. My dog’s Amerijet flight was delayed two days so I needed to extend and so I needed to find another dog friendly hotel—the Candlewood in Kendall was available and was $65 per night less expensive than the one next to the airport. Contrary to other review I read, this place was wonderful: clean, quiet and comfortable. The room was huge and everything worked great. No complaints. It is a 30 minute drive to the airport which I did not mind. I highly recommend this hotel!

We all love it!

This hotel should be very inviting, a beautiful property, good location, great pool and good rooms. That being said the hotel has miles to improve on service including their front of house team and the front desk agents. Mariah (apologies if the spelling is incorrect) is rude, dismissive, and lacks any sort of general customer service skills and not someone you want representing your brand at the front desk. She lacks any loyalty awareness, and has no care in the world if you express any concerns about your stay or experience to her. Really ruins your experience when you get treated by the face of the brand like that on your first experience as you walk in the hotel. After reading many reviews on the property it seems like the response of the hotels is that of, let’s defend ourselves and not addresses anyones concerns so I don’t expect much from the management to try and fix anything. On a side note, hotels have guaranteed check in times however traditionally one may show up before this time and can usually check in if their room is ready or wait for a room to be prepared. This hotel decides in an absurd fashion that even if your room is ready they have a $30 early check in fee. Penny pinching at its finest when you pay hundreds of dollars for your stay. This hotel has a long way to go in terms of learning how to appreciate its customers and train their employees with basics of customer service. Marriott is the way to go. Bonvoy loyalty matters to all of Marriott’s brands and service makes you feel welcome in their property not like you’re a burden for being their like this property does.

The hotel was nice, staff were nice, and the breakfast was OK. Since we were in our rooms for most of the morning when staff cleaned, we didn't get our rooms cleaned during the 3 day stay. When we asked for clean washcloths, there weren't any. We were given hand towels instead. The location isn't the best, but I liked that it was within walking distance to the shopping center with Target. Other than this, it was a good stay.

Good hotel, spacious room (there were four of us and we were very well accommodated), functional, friendly and efficient service (a highlight for Alexa). Standard American breakfast, good but not excellent. Opposite the International Mall and about a 7-minute drive from Dolphin Mall (USD8 by Uber). A very positive point was that they kept our bags while we were on our cruise. I recommend.

The staff is VERY polite and accommodating. They are pleasant and always ready to help. So Service is second to none. The hotel is very clean and the rooms very spacious - the whole experience is extremely nice If you want a real good cappuccino in the morning, ask Gisel to make it ! She is the best . The bar tenders are as good as any and super nice. Genevieve and all the other members of the concierge/front desk team are simply fantastic to work with I am afraid to write this review because I want to always find availability in this amazing HIlton property when I travel to Miami for business or pleasure.!

Front desk service was very welcoming and quick.

To mention the least …outstanding service. Hopper messed up my reservation and I was disappointed how Hopper managed my reservation. Fortunately, I had Malcolm, the night front desk agent who allowed me to check in while my prepaid reservation was lost. The service that Mr. Hernandez provided was above and beyond. Hopper was not serious and did not resolved the issue on the next following day before checking out. (They promised to resolved the issue which it never happened that night). Thankfully, after Mr. Hernandez finished his shift, Mrs. Kiana took over and solved the issue. I want to really extend my gratitude towards Malcolm and Kiara because the warming welcoming and the professionalism was more than I was expecting. If you are traveling for business or pleasure, Aloft Doral should be your first option. I hope Marriott hotels continue such a great customer service training, showing great customer quality. Kudos to both of you. I felt like home all times and I never found anything irregular but Hopper service. Great service, great management.

This hotel is embarrassing and an insult to the name “Regency”. It is surprising such a structure, in this condition, is nearby a major US airport such as Miami International. No laundry / dry cleaning service is available. The structure looks like it hasn’t been refurbished since the early 60s of the 20th century. The only photos that still represent the existing condition of the structure today are the ones of the pool, but unfortunately it was closed but I stayed there — or rather, when I checked in and then checked out after half an hour. First time in my life that I change hotel after check-in because of the conditions of the building and the services provided. A special mention goes to the staff, that is kind, proactive and truly at the client’s disposal (not ironic: I mean it). You can tell that they do what they can to compensate the hotel’s conditions, but unfortunately in this case the problem is not the staff: it is the hotel.