Landgut Edelweiss

After a friendly welcome from the owner of the farm, we were taken to our apartment. We found it to be tidy and well-kept. The kitchenette is described as such, so you can be prepared for not having a fully-equipped kitchen. With a little improvisation and the occasional meal out, we managed well. (We particularly appreciated the bread roll service!) If we had any questions, the owners were always available and always friendly, helpful and eager to help. We were able to ride (learn to ride) wonderfully and had great fun with the lovely and well-behaved horses. The stable and the entire farm are beautifully maintained and you can experience the love for the animals. The location of the Hofgut Edelweiss is very good, as you live in a quiet, rural area, but are within 5-10 minutes of Zell am See or Kaprun. There are a wide variety of great things to do depending on your taste: culture, nature, sport... All in all, a varied and successful holiday in a beautiful accommodation! Thank you very much!

Unfortunately, nothing was right in our case: - We were greeted snappily by the landlady with a "Here is private". A contact on site was obviously undesirable, the hostess referred to e-mail information that had been sent to us ("contactless check-in"). We hadn't received or read the email information (we couldn't find it). Unfortunately, even after asking twice on site, the said information email was not made available to us. - The apartment offered to us did not correspond to the booked one, since there was no second bed and it was not heated (it was the end of December); after unnecessary discussion, an alternative was offered, which again was cold; we took a second, finally heated alternative. - the apartment was not clean (we had to clean upon arrival), the kitchen equipment was inadequate and mixed up; the old wooden floor had thick, open joints, leftovers from generations of guests in between; The shower head was missing in the shower. - We were offered a price reduction on the evening of the day of arrival, we wanted to calm down first and clarify everything else later. - The following day we decided to leave because none of us felt welcome and comfortable; We verbally agreed with the hosts that half of the room rate would be refunded. But: The hosts of the Edelweiß estate have not paid back anything, despite reminders from us. Indecent.