Intercontinental Resort Jiuzhai Paradise

Intercontinental Resort Jiuzhai Paradise Reviews

Intercontinental Resort Jiuzhai Paradise

Ganhai Town, Zhangzha Town, Jiuzhaigou, ChinaView Hotel Details
Intercontinental Resort Jiuzhai Paradise
Intercontinental Resort Jiuzhai ParadiseIntercontinental Resort Jiuzhai ParadiseIntercontinental Resort Jiuzhai Paradise
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Intercontinental Resort Jiuzhai Paradise Guest Reviews

4.6/5
Great
967 review
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(967)
Positive reviews(913)
Reviews with photos/video(357)
Classy environment(187)
Delicious breakfast(106)
Loved the view(98)
Perfect for kids(49)
Friendly front desk staff(44)
Offers pick-up/drop-offs(21)
Negative reviews(54)
Guest User
Deluxe Room
Stayed in Jul 2022
Couples
2 review
2.7/5
Posted on Jul 11, 2022
Didn’t really feel like a five star experience. The lobby was hot and loud. No tea pot in the room. Cigarette ash all over the hotel & the room. Bed was nice. The spa isn’t a spa it’s a series of lukewarm swimming pools full of children. The food was good. Ground staff were friendly and accommodating. The squirrels & chipmunks deserve better!
Response from Property: Dear Guests, Firstly appreciated for staying with InterContinental Resort Jiuzhai Paradise, also thank you very much for your positive comments on guestroom bed, hotel food and staff attitude, Also, sorry for the unhappy experience of too many children in the hot water pool disturbing you and also too many arrival guests affecting your checking experience, will reinforece training toward our staffs to better control the site condition especially the noise , as you can see we just completed moving peacock into more comfortable area, will do the same thing to squirrels and chimunks soon, Appreciated for your comments again and looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Deluxe Room
Stayed in Oct 2021
Solo travellers
17 review
4.7/5
Amazing
Posted on Nov 5, 2021
Have stayed few different place's Intercontinental, this one is by far the most special one and impressive. Heard room rate in peak time soars, luckily for my visit this time is very reasonable. But I think it worth the price.
Response from Property: Dear Ctrip Guests, Firstly appreciated for staying with InterContinental Resort Jiuzhai Paradise, also thank you very much for your positive comments. Hotel located in the middle of forest with lots of nature trees surrounded, which make your stay more relaxing and quiet, autumn is the most astonishing season, the beauty of varies colors of leaves, seems the token of appreciation toward the nature. Appreciated for your comments again and looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Guest User
Deluxe Room
Stayed in Dec 2021
Friends
11 review
4.7/5
Amazing
Posted on Jan 31, 2022
Great hotel , large clean and very nice room. Good breakfast and also a large hot spring. Dinner with some performances and super hospitable staff.
Response from Property: Dear Ctrip Guests, appreciated for staying with InterContinental Resort Jiuzhai Paradise, also thank you very much for your positive comments. Especially addressing on guestroom cleanliness, breakfast, dinner, hot spring pool and performance, looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Szymanski
Premium Balcony
Stayed in Oct 2021
Friends
20 review
5.0/5
Outstanding
Posted on Oct 11, 2021
Amazing hotel hidden between the hills right over the ridge of the Jiuzhaigou colorful lakes valley. Hotel appears to be fully recovered from the earthquake that hit the region in 2017. We were super lucky to finally visit the Jiuzhaigou park and stay at Intercontinental was a cherry on top of the pie. Hotel kindly gave us a complimentary entry to their fantastic hot springs - which was really wonderful to relax after 36 km hiking across the Jiuzhaigou park. Breakfast, as per intercontinental standard was great. Although due to golden week some most popular stations (waffles) required few minutes queue. Hotel was full but we still happened to be given a parking spot in the underground garage. All in all - fantastic stay.
Response from Property: Dear Guests, Really appreciated for all your positive comments towards our facilities and service, during the Golden week hotel were full and people all over everywhere, we were so worry about the service standard would not able to meet our guests’ expectation, gratefully, all the effort from my lovely team members would not disappointed you. Thank you very much for your comments again and looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Sinead
Deluxe Room
Stayed in Jul 2021
Family
15 review
4.2/5
Very Good
Posted on Aug 2, 2021
Lovely room and they checked us in to mountain View which we were grateful for. Would like to see them develop area near hotel and Make basic paths for nature walks. Not very prepared for western eating at restaurants but is good for room service and breakfast. We enjoyed our stay there!
Response from Property: Dear Guests, Firstly appreciated for staying with InterContinental Resort Jiuzhai Paradise, also thank you very much for your positive comments. Hotel located in the middle of forest with lots of nature pine trees surrounded, we are definitely confidence that you had enjoy the scenery from guestrooms. The project of nature walk path has being delayed due to the rainy season, which we will try our best to fasten the progress to make it happened soon. We are also truly sorry for the limited Western menu provided during your stay, the Chef is working on adjusting the menu selection to make it more Western food friendly, Appreciated for your comments again and looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Zierfuss
Deluxe Room
Stayed in Jul 2021
Couples
8 review
4.7/5
Amazing
Posted on Oct 8, 2021
A little bit outside of Jiuzhaigou which makes it more relaxing!
Response from Property: Dear Guests, Firstly appreciated for staying with InterContinental Resort Jiuzhai Paradise, also thank you very much for your positive comments. Hotel located in the middle of forest with lots of nature pine trees surrounded, which make your stay more relaxing and quiet, that is what the code value of our hotel to provide nature and peaceful feeling to calm every guests. Appreciated for your comments again and looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Huanleyueguangnvshen
Deluxe Room
Stayed in Mar 2024
Solo travellers
16 review
5.0/5
Outstanding
Posted on Mar 28, 2024
A perfect Jiuzhaigou resort hotel. Last night, the plane was unable to take off on time due to rain and snow. The hotel's airport pick-up service immediately kept in touch with me to see when I could fly. It was already past nine o'clock when I landed and was sent to the hotel. The hotel front desk girl and handsome guy not only helped me upgrade the executive floor view room according to my Platinum Ambassador membership level, but also helped me add a heater in the room and turned on the heater in advance. It was so considerate! In addition, InterContinental Pin Oh Ambassador members also gave a buffet breakfast. The freshly made rice noodles plus the hotel's braised beef were amazing! So delicious! The hotel has a beautiful environment and excellent service. In this winter, I can enjoy the snow-capped mountains and see the blooming cherry trees in the hotel! Ctrip's package at this price is really worth it!
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6/18
Response from Property: Dear guest, thank you for choosing Jiuzhaigou Paradise InterContinental Hotel. It is our honor to bring you a perfect stay experience. We also thank you for your affirmation of our service. We look forward to you and your family staying at our hotel again.
Chan jazz
Deluxe 2-bed Room
Stayed in Apr 2024
Family
10 review
3.7/5
Posted on Apr 26, 2024
The room is tidy and the staff has a good attitude. Within a 30-minute drive from the hotel to Jiuzhaigou, there are many types of breakfast, the dining environment is comfortable, and there are many charging stations in the room. It is in line with expectations. I hope to have a better accommodation experience.
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Duilongdeqing
Deluxe 2-bed Room
Stayed in Apr 2024
Family
35 review
5.0/5
Outstanding
Posted on May 1, 2024
Very unique hotel, it can be said to be one of a kind, close to Jiuzhaigou Scenic Area, surrounded by virgin forests, you can see fungi growing on the trees in the room, surrounded by high mountains, you can see the unmelted snow on the top of the mountain. Although it is far from the scenic area, the hotel is not as glorious as it used to be because of its age, but it is still worth experiencing
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Pang Q
Deluxe 2-bed Room
Stayed in Apr 2024
Couples
115 review
4.7/5
Amazing
Posted on Apr 20, 2024
The hotel is located in the forest, with a first-class environment, quiet and comfortable. The room is clean and tidy, and the view outside the window is beautiful with clouds and mist! The yard is like a garden, very beautiful. The waiters at the front desk and restaurant are warm and friendly. The shortcomings are: I stayed in this hotel 25 kilometers away from the scenic area. I originally wanted to stay and eat well, but the food for two nights was not satisfactory. It was not that the taste was bad, but the content or quality of the ingredients was not in place. So I left early and hope for improvement.
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fxbo
Deluxe 2-bed Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The room is very clean, the window looks out to the mountains, the scenery is beautiful, the breakfast is rich, the front desk staff is considerate and thoughtful, the environment is beautiful and worth coming
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Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The service is five-star. The environment is also beautiful. After walking in the ditch for a day, it is very pleasant to return to the hotel. The pick-up service is also very well arranged. The same driver is picked up later, punctual and polite.
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Response from Property: The hotel's reply: Dear guest, thank you for choosing Jiuzhaigou Paradise InterContinental Hotel. It is our honor to bring you a perfect stay experience. We also thank you for your affirmation of our service. We look forward to seeing you and your family again. Stay at our hotel.
lala_xiaoj
Deluxe 2-bed Room
Stayed in Mar 2024
Family
9 review
4.5/5
Great
Posted on Apr 9, 2024
The service training was very good. From the chef patrolling back and forth in the breakfast room, the restaurant lady who actively served, to the aunt who said it was cold and helped us to get hot water in advance in the bathhouse, they were worthy of being at home. The facilities are not gorgeous, but the price-performance ratio is good.
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Anonymous User
Deluxe Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 22, 2024
I visited Jiuzhaigou for the first time in 2007 and was shocked when I passed Jiuzhai Paradise. It was a pity that it was destroyed by the earthquake, but fortunately it was rebuilt. This time I took my parents-in-law to travel to Jiuzhaigou, and I specifically chose to stay in this hotel. There were few people in the off-season, and I was very satisfied with the hotel's environment and service. The room was upgraded for free, and the balcony directly saw the snow-capped mountains not far away. It was very beautiful. It was hidden in the evening. The singing performance and the Tibetan clothing experience in the lobby were both great👍The handsome guy at the front desk (didn't notice the name) and the beautiful girl (Li Zhuolin) were very enthusiastic and made people feel like they were home😀
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Jiuzhaigou Paradise InterContinental Hotel. It is our honor to bring you a perfect stay experience. We also thank you for your affirmation of our service. We look forward to you and your family staying at our hotel again.
Guest User
Premium Balcony
Stayed in Feb 2024
Family
15 review
4.7/5
Amazing
Posted on Feb 23, 2024
The service is still very good, but everyone says that the Spring Festival is the off-season, and the restaurant seems to have insufficient reception capacity. I ate mushroom soup hotpot and Sichuan cuisine, but it felt like a vegetable market both days. I still hope the hotel can improve its reception capacity.
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Response from Property: Dear Ctrip guest: Thank you for staying at Jiuzhai Paradise InterContinental Hotel, and thank you for feedback to us about the problems you found. We will pay attention to the problems you reported and actively take effective measures to make up for and improve them. We look forward to your review. Staying here again, I wish you and your family peace and happiness, and a good mood every day, Tashi Delek.