Anonymous User
January 3, 2022
I wanted to come to ski and booked accommodation for nine nights. As a result, the entire building of the company was sealed off for 14 days due to the epidemic. A community quarantine certificate was issued and the cancellation was submitted. The merchant refused, and the payment was deducted directly when the date arrived, so I negotiated with Ctrip and refunded the money. It is impossible to postpone the check-in, which caused me to buy a ticket and check in for skiing after isolation. On the day of check-in, we did not ask us to provide information such as ID cards, nucleic acid certificates, etc. during the epidemic period and the information required by the public security.
In the room of 800 a night, the outdoor temperature is more than 20 degrees below zero, and the room leaks. The so-called solution of the business is to use tape to help you stick it;
The temperature measuring gun hits the floor and the ground heats 20 degrees. Tell me that it has reached the national standard. You think cold is your problem;
The water heater is 40L, the indoor temperature is already very cold, I want to take a hot bath, there is no hot water for five minutes, and it freezes to cramps, but the merchant tells that each room is equipped with 60L, and the ability to open your eyes and tell lies is awesome!
I don't know what brand of hair dryer I gave. I have short hair and it took an hour to blow. I wore three layers of clothes and shivered through the first night.
Asked to check out the next day, the merchant was unwilling to live and die, saying that I had breached the contract and would not refund a penny. I don’t know why I want to take a hot bath and warm room temperature when I’m out. They signed the contract and they provided this kind of service. You can also deduct as much money as you want.
They shamelessly offered a plan to sell rooms on behalf of others, and returned the money to me when they sold them. Why do I have to provide you with guaranteed funds after receiving such services?
Secondly, Ctrip’s customer service said that they sold the rooms for the New Year’s Day, but today’s deduction is based on the full deduction, that is, they sold the room twice at the same time and earned twice. Money, two intermediary fees, is really a good operation! Ctrip said: Merchants have the right to deduct money and I can't control them, and they still don't answer my call. Merchant attitude: I just don’t give you a refund, what can you do, your refund is your business, I still sell it and make two money! ! ! !
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