Hotels near Jasper Wellness, Jasper

Arrived fairly late and we’re new to Jasper. So we decided to eat in for the first night. I knew we were in trouble when the young man at reception put a call through to an extension. His colleague in the back office told him there was no-one in. He merely shrugged and said “stuff happens”, not thinking for one second that he was showing appalling customer service. This was so unlike the usual excellent service we’d received all the way across Canada, I was surprised. So he turned to us. When we asked about the restaurant we were told it was open for breakfast only. And that was what it states on their website. We checked there and then. It doesn’t mention it! So I asked about the bar - was that at least open. “Yes”, he said. “At breakfast”. (I never actually tested that.) He continued to insist that the restaurant was not closed - it was merely only open for breakfast. In the end he shrugged again and said (with no sense of empathy) “Sorry, what can I say?” This was such a shame that this surly, uncaring man is the first face of the hotel, because the service we received from other staff members was much better. They don’t service the rooms, but a request for coffee, etc, was acted on in 5 minutes. I would have preferred real coffee mugs and glasses, but it’s a small point. The rooms themselves are large and comfortable, if a little dated. The hotel is situated about a 10 minute flat walk to the centre to town. And the town has a friendly welcoming feel to it. People would say hello as you walked in. So, sorry, Chateau Jasper, you need to train your reception staff. Or suggest they find a calling outside the hospitality industry.

Everything was great from the pool, hot tub and spa. There was just very limited parking and we were driving in a truck. So we had to park in the back in another hotels parking lot. All in all it was a great stay.

This is our second time to stay at Fairmont Jasper Park Lodge. The environment of this resort is very beautiful, which include several lakes, golf course and trails. In the meanwhile, there are good restaurants in this resort. We did enjoy the wonderful dinner at Orso Trattoria restaurant. If we visit Jasper next time, this resort will be still our top priority choice.

We were very pleased with the facility. Our cabin was immaculate, and tastefully furnished. The pool and spa were a welcome respite at the end of a long day of hiking. The grounds were very well kept, with beautiful baskets and containers of flowers everywhere. We also enjoyed the 24 hr BBQ and the free coffee, hot chocolate, etc in the main lodge. I was also thankful for the great service given by Jamie and Zachary at the front desk. They both went out of their way to make our stay all we needed it to be!

The location is very quiet just off highway 16 on the farthest West side of Hinton.. Walking across the street there are street there are grocery stores and restaurants.. The Front staff were always friendly and accommodating. The rooms were clean with a Mini fridge and microwave. The noise does travel very easily between between floors and rooms. Try to get a room farthest away from the front desk. Breakfast was typical eggs, meat, potatoes, waffles, yogurt, cereal.. Quality was just average. However, they have a full time staff dedicated on keeping the Breakfast area fully stocked and clean which was appreciative as many people and crews were coming and going and it was nice to have everything filled and cleaned. Is hot tub and pool are still not open

Late check-in is possible, and with excellent facilities and reasonable prices, it is a good choice for the beginning of a Rocky trip. thank you

About 70 kilometers from jasper, free parking, easy to eat around, breakfast is simple but meets basic requirements, you can eat enough, there is no elevator, you have to carry your luggage upstairs

The hotel is very comfortable and comfortable. The hotel is a very good restaurant and a good atmosphere. We were staying 4 nights and we've done a lot of km, but given the prices of hotels in Jasper, it's the solution if driving doesn't cost you too much. The Beavers Bordwalk is not missing 2 steps from the hotel.