Hotels near West Towne Commons, Jackson

Normal level.

Business trip we had a meeting there. Modern hotel in great locations. Nearby alot of dinning and shopping. No indoor pool. Sleeping rooms modern and they offer free bottled water and room was spacious, modern and comfy. Good night sleep and they kept keurig k cups stocked In thr room.

Pool was green. TV kept popping up windows. Booked for the Pool but alas, unusable. Staff was nice. Didn't check out Breakfast but my kid did and enjoyed the muffins but most likely due to his disappointment in NOT being able to go swimming which is the ONLY reason we booked this hotel.

We had a good experience. Ask for the cookies at the front desk, They will give them to you for free and they are amazing! We got some every time we walked by! Front desk was always very nice. Pool was nice it is an indoor/outdoor pool. The breakfast was about $14 a person I don’t think it was really worth that. I would just go down the road to the breakfast Buffay. Overall it was clean, however the bathrooms could’ve been a little cleaner there were some mold in the bathtub.

Everything was absolutely excellent the room was clean the pool was open the service was incredible no disturbances to say was all in all the best

We had nothing but problems with our stay. Problems that could have been rectified by an attentive staff, but most of the staff was dismissive and some down right rude. Room was stocked barely for a 1 night stay. We were here for 7 days. 2 towels, 1 wash cloth, no baking pan for the oven. Shower curtain was too short so water got all over the floor every time you took a shower. We asked for an extra blanket and pillow for the pull out couch. Had to ask 3 days in a row to get it. No hair dryer in the room. Asked for this over multiple days and NEVER received it. Asked for more than 1 bottle of the sample size shampoo and conditioner we were provided (we were here for 7 days). We were told they were out (?). No soap in the room (this was provided upon request. We were provided with extra towels when we asked. No housekeeping (although this may have been due to Covid, I am not sure). Our keys stopped working on a daily basis. Had to go down to get the reactivated. Believe it or not, we are not usually complainers, and can go with the flow. What got us was the attitude from the staff. They acted put out every time we asked about something. Some were rude. One lady explained how to not deactivate a key. We stay in hotels all the time, we knew how to not deactivate the keys. When we told her this, she literally repeated her lecture on how to not deactivate keys. One front desk person literally rolled his eyes at my traveling companion when she asked where to pay for stuff from the market. Finally on Day 4 we got a gentleman that seemed to know how to do customer service. He was the one (out of about 4) front desk associates that was friendly. He didn't solve our problems, but he did listen with some empathy. He told us they didn't have hair dryers (fine, thats not his fault). Also told us there was a problem with the keying system and they were working on it. Again, fine. It happens. He didn't act like its our fault, especially if its happening to others too. Lets see, what else.......One elevator broke, Fixed mid week, then other elevator broke. Pool closed down end of week (I'm sure they will say due to covid)- we specifically called and asked before we booked if pool was open, No mention that they were thinking about shutting it down. Found old pop cans under bed from previous guest. Couldn't sleep one night because room above us sounded like they were having a wrestling match above us. We complained to Marriott and got a standard response that the hotel GM would call us. Not surprisingly, we are still waiting on that phone call. I did give a star for the people at the breakfast area. They were fantastic. DJ on the weekend and a young man during the week. Friendly, out going. Perhaps you should consider putting them on the front desk because they are way better at customer service than your front desk employees. Also wish I would have gotten the one young man's name at the front desk. He always dressed in a 3 piece suit. He was fantastic.

The first room we were given smelled of **** and vomit in the bathroom, we told the front desk and said that other guests have complained as well so they gave us a different room. This was great until we went into the bathroom to find a used, dirty towel covered in someone’s personal hair. Disgusting. We couldn’t bathe our baby because we didn’t feel comfortable not knowing if the bathroom or even hotel room was properly cleaned. This was extremely upsetting because we had a long day of driving and expect at least a clean room for paying for $200 for one night. Can’t believe it. We told the front desk and they just took note of it and did nothing. Just extremely upset we paid over $200 for a room that was not clean. Quite disturbed by this first experience at a best western hotel. Also to add we were waken up by 2 false fire alarms. Which is not ideal with a baby in the middle of 2 long drive days. And to not receive any compensation for 3 things that are not mild mistakes. Just upset by this whole thing.