Mayan Monkey Isla Mujeres

Actually I didn’t liked my stay. Everybody smokes in all areas. No respect to other guests. Stay away!!

So beautiful, clean and has a very nice pool. I really had a great time! Amazing staff and incredible location.

Terrible place to stay unless you don’t want to sleep. Loud music, dirty stinky sheets, bar area was disgusting and sticky. Key to room was broke not secure. Beautiful jungle area, sad that it isn’t kept up. Under new management it could be an amazing space if it was kept up.

The hotel has a great concept. In the jungle, could be great. Problems: Dirty sheets. Was sleeping and felt sand at my feet, the sheets smelled like someone else’s cologne. Loud music everywhere in the hotel till 12:30 am. Earplugs aren’t enough. Whole bar area was sticky when you sat by it. Lights in the room were so dim. Beach good , not enough chairs. This place could be a dream vacation under good management.

Pros - Great aesthetic and vibe as soon as you walk in - Located on a small but gorgeous white sand beach - Private beach front room very spacious. King bed very comfortable, AC was excellent Cons - TERRIBLE customer service. (1) Arrival day the water in our room wasn't working. At reception I was encouraged to use the Hotel WhatsApp Concierge Service so I messaged them with the problem and my details requesting someone come out. I didn't receive any acknowledgement to my message nor did anyone come to the room to visit. After a few hours the water just started working randomly. (2) I arranged a snorkel tour through the hotel and was told by the receptionist that it was confirmed and to come back the following day to pay. When I returned the following day, I was told we were not confirmed because I hadn't paid. They somewhat acknowledged it was their fault that I was told the incorrect information, however didn't care to try and resolve it. I ended up booking a different (and cheaper) tour via Viator that was confirmed immediately for the same day. - Location is at the south end of the Island. You either need to catch a taxi there (expect to pay 150MXP or $10USD each way) or have pre-arranged a golf cart/scooter from downtown. It's approximately 10-15 minute drive from the ferry terminal. - Food is average and the only eating area is outdoors & uncovered, so you have to constantly fight the flies while eating. - Service for food/drinks at the beach club is TERRIBLE. First day we asked 2 different waitresses 3 times if we could order food, each time we were told we had to wait for the other waiters to become free then they would send them to our table. When the waiters were free we were completely ignored for half an hour so we left and went to a neighbouring beach club for food instead. It was a much more pleasant experience elsewhere. We also experienced terrible service every morning at breakfast. Barely acknowledged when we sat down, had to wait a long time to receive menus or even our drinks. - Limited restaurants in the area. Would definitely recommend having a golf cart to get around to different places to eat out, otherwise catch a taxi everywhere. - Loud ass music every night til midnight-1am. Don't expect to get to sleep before then, especially if you have to wake up early for a tour or to catch a ferry The cons outweigh the pros for this place, and in my opinion it's just not worth staying here, especially for the price. Considering we paid $1kUSD for 3 nights I would have expected better service.

I feel like I got ripped off. I paid $748 for four night in a jungle terrace room. I booked this hotel because it was advertised as quiet (these rooms, not the beach rooms) affordable and had a pool. The pool was under construction and there was no partnership with other pools in the area and it was not disclosed. There was no compensation given for this either. I could have paid $200 for a better place if that was the case. The food was more expensive than the US and the drinks had no alcohol in them for $12USD. The construction noise is horrible all day and loud dJ music all night. It was impossible to sleep or relax. Management is unapologetic. I will not be recommending this place to my clients and feel a partial reimbursement would have been sufficient as services advertised were not delivered. The room also leaked in the bathroom every time it rained