Hyatt Vacation Club at High Sierra Lodge

I am staying with my family at the Hyatt Vacation Club next door to the Hyatt Regency. There are no chargers available for hotel guests at the Hyatt Vacation Club. We were told at check in that since the EVgo Charger at Raley’s is out of order, we would be allowed to use the EV Charger at the Hyatt Regency. Note - for non-Tesla EV drivers, Incline Village does not have any fast charging infrastructure available for other EV’s. Because of this, I did not charge my car in Carson City before coming up to Incline Village. When I arrived at the Hyatt Regency Valet to charge my car, there was no valet attendant visible. After waiting nearly ten minutes, we went inside and found someone. We asked the Hyatt Regency valet attendant politely if we could use the charger as there were NO OTHER CARS charging in the FIVE available chargers, and the valet flatly told me no. We explained that we were guests at the Vacation Club next door, what we were told about being able to use the charger, and that the EV Charger at Raley’s was out of order, and the valet again flatly refused to allow us to charge for even a few hours. The man suggested to “try Raley’s” again, even though I had told him the charger was down. When we called the Hyatt Regency directly to explain our frustration at this level of terrible customer service, we spoke with the “Acting Front Desk Manager” who then offered to allow us to charge for $50 as an overnight valet parking. As I only need a couple hours of charging to get to Carson City, this is unacceptable. The Hyatt Vacation Club is nice enough, but they need to get their communication in order with the sister property next-door. It is absurd that as guests of the Vacation Club we have access to all the amenities of the Hyatt Regency, EXCEPT the EV Charging? Make it make sense! We have come to expect much more from Hyatt and this level of indifference for their guests is simply unacceptable.

We were really lucky to get an up-grade from a studio to a two-bedroom unit the night before we were scheduled to arrive. We absolutely LOVE having a full kitchen and washer and dryer. We did not really have an exception view. It was pretty unless traffic was driving by. The unit itself had everything we needed. Fully stocked to provide meals (we at breakfast every morning in the room). The room was nice. It had plenty of room (for two of us). If there had been six, maybe a little tight. The resort had a really nice clubhouse that we thoroughly enjoyed. Two days we never even left the resort. Played pool, watched movies in the clubhouse then enjoyed the hot tub. Resort is very close to a lot of things and only 20-25 minutes down to South Lake Tahoe. We also had keys so if we wanted we could access the Hyatt Regency amenities next door - we did not. Overall, a great place to vacation. Jenna at the front desk is AMAZING!!!!

Love, love this two bedroom, two bath unit. It was quite warm here during the day in late July so having air conditioning was a huge plus for us as it is quite hard to find in this area. When the temperatures are in the upper 80s during the day, it can be hard to cool off the bedrooms enough for sleeping at night. Reservations here are Saturday to Saturday. The two bedroom/two bath condo unit is lovely. Very classy decorating, comfortable, quiet, and beautiful view of pine trees off the back deck. More spacious than the photos show. Perfect for us and our adult daughter. The pool area was quiet and the hot tub was great. Wonderful club house that can be reserved. We also enjoyed the outdoor event area with beautiful landscaping and relaxing waterfall and trickling stream. Very peaceful and relaxing. If you want a more active setting with kids, you can go next door to the Hyatt Regency where the pool is geared to kids playing. Linda is perfect for the job of manager - knowledgeable, helpful, professional, incredibly pleasant attitude, classy. The few things that needed repairs in the unit were handled quickly and efficiently. Very responsive front desk personnel. Huge benefit is that you also have access to all the activities of the Hyatt Regency with their pool and hot tub, spa, but most especially their beach where they will at no charge put up beach umbrellas over the plentiful padded beach loungers. It is very hard to find places with beach access in the North Lake Tahoe area, so this is a huge benefit with no required daily resort fee like at the hotel. Highly recommend the Hyatt High Sierra Lodge! We loved our stay.

This is a very nice spot. Looking forward to a return visit.

Young guys helped dig and push us out. No thanks to the guy in the office, who thinks the customers should have all they need to get around in the snow, instead of the place of business making sure their customers can get around on their lot, as well as able to get out of their lot. Which has uphill driveways. Snowed overnight. Evening, nice. Next morning, boom! Snow!

Convenient two bedroom flat in the best location. Close to the best restaurants and quiet. Gas fireplace for coziness. Full kitchen for convenience. Walk to everything and Great Lake walk . Not much of a ****** so don’t expect that experience.

Spacious room with separate bedrooms your own kitchen and laundry. Great for multiple couples or large families

Had a great time hiking and boot camping with Ryan. The Resort offers a perfect opportunity to stay active and relax by the pool. Food was expensive and not a foodie experience. There were options across the street that were very good. 1st trip to Lake Tahoe. We will be back!!

Excellent experience, beautiful place!!