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Verified reviews
Location2.1
Amenities2.1
Service2.1
Cleanliness2.2
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All reviews(15)
Positive reviews(2)
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Negative reviews(13)
milli
Double Room, 1 Double Bed, Ensuite
Stayed in Oct 2024
Business travellers
1 reviews
1.2/5
Posted on Nov 1, 2024
Horrible place, taken at night in a taxi to a horrible place with muslim writings on the wall, 3 men manning reception, taken accross a road down the backway of the horrible one star place like a detention centre. No breakfast which i had booked. Dirty nasty kettles please see pics. Same with duvet inside the cover, smelly pillows and socket behind head. Nasty please dont book. Takes £100 for a room that has things worth £5 in. Stay at home. The same £60 can get you a nice stay at signature hotel.
6/13
Saj~R
Double Room, 1 Double Bed, Ensuite
Stayed in Oct 2024
Couples
1 reviews
1.5/5
Posted on Nov 2, 2024
this room was provided to us with really bad conditions.we found urine on the floor and it was smelling bad.eventhough we asked to change the room they did not do.it was horrible to stay a nigjt in the room and we we treated so mean by them.
Eventhouht we complain this they never looked into that.after two days they swift us with a another room and that room got a problem with damaged lock.
this hotel and the service is really bad and they never think about the people and they want only money
we are shocked with their service and its so frustraing
Ani
Family Room Shared BathRoom
Stayed in Jul 2023
Family
1 reviews
4.5/5
Great
Posted on Jul 26, 2023
We had a beautiful experience. Friendly staff and beautiful place to be.
Emmanuel
Stayed in Nov 2023
Couples
1 reviews
1.0/5
Posted on Nov 21, 2023
Very terrible, I was moved to another hotel then to another, I just left and went to book another hotel. Won’t recommend to anyone. Service was terrible
Erin
Stayed in Dec 2022
Business travellers
14 reviews
1.0/5
Posted on Dec 27, 2022
Car broke down so was not able to get to the hotel. Wasn’t able to get a refund for my booking. Useless! Would not recommend staying here and staff are rude over the telephone.
Guest User
Stayed in Aug 2022
Solo travellers
1 reviews
2.0/5
Posted on Sep 4, 2022
Similar to a few reviews on this website and trip advisor. On arrival I was ambushed with a holding deposit fee which wasn't advertised anywhere on Trip.com's app. On asking why this is required, the receptionist repeated "Every hotel does this" - which clearly isn't true if so many people are commenting on it. When asking if it's possible to just cancel and have the booking refund, the colleague essentially gloated saying "We already have the money, there's no cancellations on this booking." So now I have to go through PayPal to escalate this.
What makes this more frustrating is that it was midnight, and they were perfectly comfortable sending me out the door and couldn't at least come to some compromise. It's a little disheartening, and I'm just glad I wasn't a family or a solo traveller who wasn't familiar with the area.
Do better please.
Guest User
Stayed in Jun 2022
Travel with friends
2 reviews
3.5/5
Posted on Aug 12, 2022
The accommodation was decent to look at but was not a very tasty hostel to stay in for a long time. It was really doable for the money.
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Guest User
Stayed in Oct 2024
Other
1.0/5
Posted on Oct 26, 2024
Shower was dirty, stains on carpet, door was damaged, we got there and we were told to move to the sister hotel (due to maintenance), we should of been told earlier, £100 deposit wasn’t returned and it’s been two weeks (they say 14 days but it hasn’t returned yet). I tried calling on the first day as you need to if you will arrive past 8pm, it took me nearly 20 tries to get an answer which when they say you need to let them know by 8 and it was nearly 8 when we got through, if we could not get through we couldn’t check in. Got barely any sleep as all I could hear was someone upstairs just walking around all night and all day nearly ( shows how thin the floor / ceiling is). The wardrobe was barely hanging on, there were stains everywhere it was disgusting.
Guest User
Stayed in Apr 2024
Couples
1.0/5
Posted on Apr 27, 2024
I am writing to express my profound disappointment and dissatisfaction with my recent stay at your hotel. Despite my anticipation for a comfortable and enjoyable experience, I encountered numerous issues that significantly detracted from my stay. Firstly, upon booking through *******, I was not informed about the £100 pre-authorization charge. This lack of transparency regarding additional charges is unacceptable and resulted in an unexpected financial burden. Because the information about the pre authorization has been sent via email after confirming the booking only. Furthermore, despite assurances of non-smoking rooms, I was appalled to find evidence of smoking within the hotel premises. Upon entering my designated room, I was greeted with a strong smell of smoke, and even witnessed another guest leaving their room with a cigarette in hand. This blatant disregard for the non-smoking policy not only compromises the comfort of non-smoking guests but also raises concerns about the enforcement of hotel policies. Additionally, the condition of the room itself was far below acceptable standards. The presence of a vape in the room, dim lighting, and the lack of functional plug points for charging devices were just a few of the many inconveniences encountered. Moreover, the absence of basic amenities such as mirrors, hangers, and a working heater further exacerbated the discomfort of my stay. Despite bringing these issues to the attention of your staff, their negligent response and failure to address the problems only added to my frustration.The window of the room can't be closed properly since there was no handle it's very cold inside the room. No privacy in the room can't close the curtains properly. What kind of rooms your selling to the customers? Furthermore, the poor quality of the WiFi and the unavailability of the 24-hour help desk, as advertised during the booking process, further compounded the challenges faced during my stay. This was informed to the front desk staff Abdullah several times after check-in around 05 PM and no action will be taken. The night porter came to the room at 11.30 PM and he was trying to fix the Heater but, unfortunately not. In light of these numerous grievances, I strongly urge you to take immediate action to rectify these issues and prevent similar experiences for future guests. Additionally, I request a full refund of the pre-authorization charge and compensation for the inconvenience and disappointment caused. I trust that you will address these concerns promptly and effectively, and I look forward to receiving a satisfactory resolution to this matter. Also we have video evidence to prove all our complaints
Guest User
Stayed in Jul 2023
Travel with friends
1.0/5
Posted on Jul 31, 2023
If you like horror movies with the chance of being murdered in your room then look no further this has all features of a 1930s horror classic from mouldy rusty filing cabinets in the room along with the aroma of dirty air con it a definite must. I can’t forget the random glass sliding door leading to a communal area that had a back door that did not lock. I wouldn’t even set foot in that shower even in a hazmat suit. For anyone normal then I would avoid this at all costs and spend the extra on a travelodge.
Response from Property: Dear Guest Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Regards, Woodlands lodge
Guest User
Stayed in Jan 2023
Travel with friends
1.0/5
Posted on Jan 31, 2023
Charged us when we agreed pay at property, when we complained they refunded the money. On the day four hours before checkin they cancelled our booking for no reason! They were so rude to us on the phone!!! Said they have booked our room now even though I called minutes after the cancellation email came through. The call ended with them putting the phone down on me!
Response from Property: Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Victoria
Guest User
Stayed in Jan 2023
Other
1.0/5
Posted on Jan 31, 2023
Booked for Red Bull 2022 and the hotel canceled 4 bookings saying the card details where wrong!! More like they thought as we had booked in advance at a cheaper rate that they could make more money by canceling our bookings and charging more to new customers.
Response from Property: Dear Nicolak,, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Viktorija
Guest User
Stayed in Jan 2023
Other
1.0/5
Posted on Jan 31, 2023
Booked in April for 2 July. 27 June - email cancelling saying problem with payment - no other correspondence. Did that for 3 other bookings made by friends we were going with - all families - we were going away with. Rang them - made excuses, didn't want to know, even though we called 20min after email from them sent. Disgusting behaviour, no customer service - avoid, avoid, avoid.
Response from Property: Dear Sarah, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Viktorija
Guest User
Stayed in Jan 2023
Travel with friends
1.0/5
Posted on Jan 31, 2023
Don’t pay the £50 deposit just a scam for more money go and stay somewhere else for that price. It disappears off your statements so when you ask for it back they ask for a screen shot of statements but doesn’t show so they don’t Refund you. Take ages to reply as well
Response from Property: Dear Guest, Thank you very much for taking the time to give feedback on you recent stay at Woodlands Lodge. I am sad to hear you have encountered issues with your stay with us. We have taken your feedback on bored and will endeavour to make your next stay will us more enjoyable. Please note the security deposit is a pre authorisation which only freezes the funds in your account and unfreezes. If it is not showing on your statement it has not been debited from your account meaning it has not left it. We look forward to your next stay with us, If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Management, Woodlands Lodge
Guest User
Stayed in Jan 2023
Travel with friends
1.0/5
Posted on Jan 31, 2023
Should’ve have seen the red flag when the lady at reception prioritised being on the phone, rather than attending to two waiting customers. Once I finally had her attention, her attitude stank, and I won’t even start on her monotone voice. And now I know that voice was only good for lying about the “refundable after check out” deposit. They hold on to your deposit for dear life, and takes weeks after badgering them to get it back, if you’re lucky from the sounds of other reviews, who weren’t so lucky. Anyways, once you survive the turmoil of the reception lady, you now have to face the dingy state of what they call a room. Anyone who values their human rights would feel violated at the state of rooms provided. Old worn out beds, with pillows that may as well be cardboards. You could feel the springs of the mattresses attacking your ribcage. Outdated wallpaper and carpet. Mixture of damp and Smokey smell, which I couldn’t even get rid off after spraying. Hazardous steps all throughout the corridors and lead up to your bedroom. Rooms were cold and damp, had to sleep with jumpers on. One of the worst nights of my life, honestly.
Response from Property: Dear Guest, Thank you very much for taking the time to give feedback on you recent stay at Woodlands Lodge. I am sad to hear you have encountered issues with your stay with us. We have taken your feedback on bored and will endeavour to make your next stay will us more enjoyable. We look forward to your next stay with us, If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Management, Woodlands Lodge