MilosC122
September 18, 2024
This is my 5th time in Egypt and 4th time in this hotel. We stayed in Villas once again and it was amazing. This resort keeps getting better and better every year. The food was delicious and we really enjoyed every meal, it is very well adapted to european guests. The staff in the restaurants is perfect, very polite and always smiling. The same goes for everyone else! The staff at the beach is amazing, at the reception etc. They all really make you feel like you are in paradise. Resort is huge with a lot odd green areas, palm trees, flowers. It has a lot of different pool areas, some are adults only (which is really what this hotel should be completely if you ask me) and there are also some areas for kids. The beach is beautiful and it has it’s own home coral reefs, where you can see plenty of colorful fish, stingrays, even turtles! Bring your snorkeling equipment cause what you are about to see is truly breathtaking and once in a lifetime experience. Staying in villas is also great, they really make you feel special. Everyday around 6pm they bring you some sweets and kindly ask if you need anything. Everything is super clean. The pools in villas are beautiful and private. The keys are no longer standard old ones and are now replaced with the wrist bands with key in it so you just move it close to the door and it unlocks. I have to say this didn’t work everytime but we figured it out that when you put the wrist band together with your phone it charges somehow and it unlocks without a problem. However this was not a problem at all bacause next to a wrist band you also get the card key. One thing I didn’t like is that you have to give your wrist band at the moment when you check out, and even If you are told you can use everything in the resort for the rest of time spent there (our flight was very very late) you feel like you are stealing something because you are without a wrist band. To make things worse some staff even asked us where our bands are, but there was no problem when we explained. We had friends staying in West Bay and their wrist bands were not taken from them until they left and we had to give ours around 1pm when we checked out. I understand that is how it is now because the band is also a key, but maybe the management could find a better solution since the guests in villas are paying more and therefore should be treated that way and the least they can do is make you not to have to think about the wrist bands on the last day of your stay. Besides this small inconvenience everything else was perfect. At the end of your stay you can ask for a shower room and you get one for half an hour to get ready for your flight back home. I must also say that new Lumma beach section is very nice, the bar is very good and even though we stayed in villas we decided to reserve our sunbeds on that part of the beach and not on the part intended for villas guests. West Bay part of the beach is much calmer, less noisy, less crowded and you have a grea