Guest User
January 16, 2023
The first point: The dried lychees were broken and the tea leaves were moldy when I checked in. The socket at the bedside was broken and it took ten minutes for the hot water to come out. I shivered in the toilet for ten minutes. The hotel admitted that it was prepared by itself. Did not do well. Second point: The private hot spring pool in the room requires the hotel housekeeper to drain the water. Out of the girls' safety awareness, they are out in the mountains at night, so they directly abstained from this service. The hotel's reason for giving back is that the staff must disinfect and clean before they can release water. Can I understand that you have to stay in our room for half an hour or an hour to disinfect? Why not disinfect before check-in? I haven't seen any hotel's independent soup pool that requires the hotel housekeeper to fill the water? What is the significance of a private hot spring pool? (The hotel's hot spring room charges a 158 disinfection fee) You can only soak once for free. Because we were in a safety issue and did not ask the housekeeper to drain the water, I didn't understand how this fee was charged? Consumption in disguise? If the room is disinfected for the first time, how can we choose this disinfection fee for the second time? Everyone tastes for themselves
The third point: When we went to the restaurant to eat, we were told that there was no rice. It didn’t matter if there was no rice. You could tell us in advance that you could make hot pot or order lighter dishes, no problem. Inform and recommend other staple foods to be consumed after the dish is served. Then the hotel reported back that we were staying for two people, so they told us that we didn't have enough rice? What does this have to do with how many people are there? We have been urging us to order food in the group. Since it is a food order, the essential problem is that you are not ready and are just consuming other dishes in disguise!
fourth point! Even more outrageous! At ten o'clock in the morning, the hotel attendant did not ring the doorbell without permission! Opened our room directly! This is a hotel security issue!
Point 5: We opened the hotel room ourselves. We checked Ctrip’s hotel policy when booking the hotel, and there was no mention of extra charges for one more person! If your price policy is acceptable before booking, I will book. If not, I will not! Instead, after I checked in, I was told that this would cost extra and that that would cost extra! Finally, the responsibility was put on Ctrip! I am staying in a hotel, and it is not a buffet that requires a per-person fee! The room includes breakfast for two people. Can I give it to others if I don’t want to get up? I didn’t have more than two breakfasts, so I had to pay for it! ! All aspects require fees. The price of a five-star hotel does not come with five-star service. The most important thing is that the hotel has safety issues. The waiters can rush into the room at any time to clean up.
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