Anonymous User
June 11, 2023
Let’s talk about the bad things: 1. I originally came to Huangshi. I spent a day at Xiandao Lake on Saturday, and then I booked a room in the city to take a good rest. On Saturday afternoon, I received a call from the hotel asking me when I would come. , In fact, I was confused at the time. I didn’t know when I would arrive at the hotel, so I just said I didn’t know. It was around nine o’clock. I didn’t know why the hotel called me to ask when I would arrive. Later, when I came in the evening, I found out that the room was not cleaned properly and it took about 20 minutes. The hotel repeatedly emphasized to me that I said I would come at 9 o'clock. I just wanted to say that when I come is my business, and it is not the reason why you haven't cleaned it well.
2. The water in the bath at night was warm. I discovered it when I was taking a shower. I called customer service and asked them to solve it. She said that the water in other rooms was hot. I was speechless. After taking a bath, I found that there was no comb when I came out and called again. Call customer service to deliver it.
3. What makes me most intolerable and the reason why I want to leave a negative review is that at twelve o'clock in the night, there are four or five mosquitoes. Can you imagine, the mosquitoes keep buzzing in my ears? As a person with good sleep quality, I wake up once at 1 o'clock, once at 3 o'clock, and once at 6 o'clock. By morning my whole body was numb. I told the hotel manager during breakfast in the morning, and he was very kind. After breakfast, the waiter gave me an electric mosquito repellent, but it was of no use.
4. Because I returned to Wuhan at 5pm, I told the hotel one day in advance that checkout would be delayed. They said that it could be postponed to 4pm, and if it was delayed again, it would cost 30 yuan an hour. We planned to leave at 5pm of. I had some work in the afternoon, so I worked in the hotel. Does anyone know what it feels like to be bitten by mosquitoes all the time?
5. When I left, I had already planned to pay 30 yuan for the room in addition to 78 yuan for three hours. But here comes the point. What shocked me was that the front desk at the door told me that I didn’t have to spend 30 yuan and asked me to give him a good review. I didn’t say anything at the time because I had already planned to give a negative review. It was just a matter of time. . And he asked me to give him a favorable review on the spot. I discussed it with my husband and told him that we had already given a negative review and would pay the original price for the room. They estimated that the negative reviews could be seen in the background, so they said they did not see any negative reviews. They still said they would give us a discount, and they only had to pay 78 yuan. They probably wanted to use 30 yuan to prevent me from giving a negative review, but this is not a matter of money.
Let me emphasize that the hotel manager, a guy with glasses, has a very good service attitude. Not for people, only for things.
Original TextTranslation provided by Google