On line check in was very frustrating. The email address to reply came back as none existent. Ended up with text messages. Basically, the hotel needs to make it clear that you cant get into your room before 15.00hrs.
Reception staff on duty from 15.00 were very helpful. There is no lift, and we were in the fifth floor. The room was clean but the sink hot tap was alarmingly loose, the water flow in the shower impossible to regulate making it very difficult to shower without being scalded, and the stream iron leaked water. Kettle and hairdryer worked. The bed was comfortable. However broken window panes and a gap in the window frame meant the room was well ventilated! Fortunately, the heating worked well so it wasn’t too cold. I will look elsewhere before using this hotel again.