Hotels near Lion Square, Houston

I needed a place to crash late in the evening so I booked a room online. When I arrived it was clean and quiet. Customer service was excellent. I got a room right by my my cars parking spot. And when I walked into the suite it was absolutely great. Everything was perfect!

Well, I wanna say first this is better than my last stay, but it still needs major improvements. I appreciated the complimentary upgrade, but as I can't submerge myself in water right now, it doesn't really do me any good. The staff is mostly great, but my last full day, I just wanted to sit by the pool for 30-40 minutes. Not use the pool, but just sit in a chair because the weather is nice. Apparently, that's still out of the question, so yeah. I gave them another chance, and it was such a small thing I asked for. Spend over $500 on a stay, you'd expect to be able to sit where you want, especially as I wasn't even asking to use the pool itself. Sorry to take the front desk clerks away from what I assume must have been a riveting conversation! The young man who worked Friday evening (around 7pm, black shirt) was very helpful and professional, you need more employees like him, as well as the young Black man who worked evening I believe Thursday. The women at the front desk just seem annoyed to be there.

The hotel offers great amenities! Front desk and housekeeping staff were kind and courteous. The only draw back from our stay was the front desk manager, Ebonie. I was charged 3 times for the high speed internet but wasn’t given a choice to pick free or high speed because it automatically did it for me. I tried to explain this to her but every time I try to, she would interrupt and say she won’t take off the charges. I really didn’t mind $15 charge, but she could’ve better explained the WiFi situation rather than coming off rude. After I asked for a business card, she then removed two charges which was odd. Everything was great except this experience. I work at a Marriott property and have been to other properties but have not seen a manager act this way towards guest. She definitely needs management training. Other than that great property and staff.

At this time was not good I ask for towels and blankets and cleaning lady didn't helped me with that also my baby found some illegal drugs by the bed and he's only 3 years the worst thing was that he put in his mouth thanks God I noticed and forcing to threw up. 🙁😕 was an scary time for us

The hotel is in a great location. It’s close to everything you need. It’s clean, quiet, and has friendly staff. I will definitely stay here again when I’m back in the Houston area. Bernard was really friendly and kind to everyone he encountered.

Impeccable Service: Our dedicated and highly trained staff are committed to providing personalized and attentive service round the clock. From the moment you step foot in our hotel, you will be greeted with warm hospitality and a genuine desire to make your stay comfortable and memorable.

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!

d by Marriot houston westchase  asa johnson ​ You CAUTION! THEY RELEASED MY PREPAID ROOMS AND WE ARRIVED ON A RED EYE FLIGHT TO NO WHERE TO STAY WITH ALL SURROUNDING HOTELS FULLY BOOKED. These rooms were confirmed for weeks before. They never called or emailed until that they oversold. I literally called when I was in my rental letting them know I was on the way, and they told me sorry I will need to call another hotel because they over booked. Why they gave someone both if our double rooms, I don't know??? I explained that is unacceptable. Here are photos of the rooms they sent put us in due to their inconsideration. Nasty just nasty. Mold, Hair, dirty, ran down. They finally sent a cancellation email after we showed up for our reservation. Austin Gerdes the Assistant is the general manager that gave away our rooms and he wouldn't return any calls. I felt bad for the poor lady on duty trying to clean up his mess. She gave him my number over the phone but he never called. How inconsiderate. This is a business trip and they started it off as a nightmare. Horrible practice and damaging to Marriot's reputation.

I booked this hotel based on stars and without looking at the actual reviews. I should have looked at the reviews and pictures. I was in town for a stressful reason so I didn't have the time or energy to complain and really, there wasn't any sense in complaining. This place has been run down for quite some time, and complaining wouldn't have made it better. I figured I would just make do but I also discovered I had only hand towels in my room. I called the front desk and the person who answered had to ask me what room I was in, so obviously, even their phone systems are so outdated that it didn't tell her that information. I waited about twenty minutes and called again. She let me know that they were waiting for the dryer. !!! I used a hand towel because I had to leave. When I returned, no towels had been delivered. I went to the office to get them myself. The phone no longer worked - it only gave a busy signal. The person in the office looked like she was half asleep and sitting on her own phone but she kindly gave me towels. The unit itself was filthy with grime on the doors. The toilet paper holder was falling out of the wall. There was peeling paint and damage to walls and furniture. There wasn't hot water. It got just barely warm enough to tolerate. All in all, it's just awful and needs a complete overall. The fact that this is a Marriott property is incredible. Someone needs to do a site visit and then begin the renovation process.

1st I was never notified that my room was cancelled. I was traveling over 3 hours away I stopped to get gas and checked my email and noticed that I had a cancellation. I called the hotel and at 1st the lady said she didn’t know why. She later came back on the phone and said the manager that was on duty tried to run my card and it didn’t go through ma’am I can’t check in till after 3PM and y’all ran the card right at 3PM I am in route was never notified it was just cancelled I asked could she put me back in the room and I’ll give her a card to run while on the phone. She stated the manager that ran the card left right after canceling and I would need to go online and rebook and they only have 1 room LEFT. Then when I get to the hotel you are immediately welcomed with the smell of PISS they make sure to display a no smoking policy but they need to put a no pet POLICY they smell is sooooo strong you could dang near throw up. They need to remove all carpet and put some new ones down make sure they have fragrance smell going off at all times fyi make sure you bring your own towels to bath with lucky i always bring my own bath and dry towel but my friend needed one and the ladies cleaned our room and said they didn’t have anymore she would bring some later by the room we proceeded with our day and later asked for those same bathing towels and was told they didn’t have any small towels again smh but the next morning wayyyyy before check out about 9 they come knocking on the door asking for the towels we did have in the room this hotel was definitely not customer service friendly nor convenient.…..knowing what I know I will NEVER BOOK at THIS LOCATION AGAIN and yesssss this is a recent visit 06/28/24 just in case anyone is wondering.