DoubleTree by Hilton Hotel & Suites Houston by The Galleria
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Houston
DoubleTree by Hilton Hotel & Suites Houston by The Galleria
5353 Westheimer Road, Houston, Texas 77056, United States
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We Price Match
Last booked 14 hrs ago
Amenities
Outdoor swimming pool
Fitness Room
Private parking
24-Hour Front Desk
Luggage Storage
Restaurant
Meeting Room
Business Center
All Amenities
Property Description
Daily Mandatory Charge includes: Texas State Recovery Fee.
Welcome to DoubleTree by Hilton Hotel & Suites Houston by the Galleria, just 30-45 minutes from Hobby Airport and George Bush Intercontinental Airport. Relax in our family-friendly Houston hotel, offering outstanding service, helpful multilingual staff, and our signature warm DoubleTree chocolate chip cookie. Our contemporary hotel near the Houston Galleria provides huge, residential-style suites, perfect for accommodating the entire family or for business travelers in need of extra space to work and relax. Some of our suites have balconies, and all feature high-speed wireless internet access and full kitchens, including a microwave, dishwasher and refrigerator.
With over 9,500 sq. ft. of flexible, column-free meeting and event space, our Houston hotel near the Galleria Mall is the ideal venue for any business meeting, convention, or special event. Whether traveling for business or leisure, all of our guests at our Houston hotel will enjoy the convenience of our 24-hour business center and fitness center, outdoor pool, and stylish on-site restaurant, McKinley’s Bar & Grille. Unwind with your favorite drink after a long day of meetings or join family and friends for a full meal. We look forward to welcoming you to our Houston Galleria hotel soon.
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8.4/10
Very GoodStalk were lovely kind help specially Ms Pinky front desk great people cooperate love it
All 45 Reviews
Surroundings
Metro: Wheeler
(9.8km)
Metro: Dryden / TMC
(9.8km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
King Suite With Balcony
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air Conditioning
Refrigerator
Microwave Oven
Dishwasher
Check Availability
King Room
1 King bed
Has window
Non-smoking
Air Conditioning
Phone Accessibility for People with Hearing Loss
Heating
Shade Curtain
Check Availability
Suite With Two Queen Beds
2 Queen bed and 1 Sofa bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Microwave Oven
Check Availability
1
2 Queen 1 Bedroom Suite-Sofa Bed In Living
1 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
1 King Bed-Tub Or Shower
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Phone Accessibility for People with Hearing Loss
Check Availability
2 Queen Beds Room
2 Queen bed
Has window
Non-smoking
Air Conditioning
Phone Accessibility for People with Hearing Loss
Heating
Shade Curtain
Check Availability
2
Guest Room With 2 Queen Beds, Living Room, Sofabed And Kitchen
2 Queen bed
Has window
Non-smoking
Air Conditioning
Refrigerator
TV
Microwave Oven
Check Availability
1
Mobility Accessible King Suite With Tub
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Mobility Accessible Two Queen Suite with Roll in Shower
2 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Microwave Oven
Check Availability
4
Mobility Accessible Two Queen Suite with Tub
2 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
3
Mobility/Hearing Accessible Two Double Room with Tub
2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
4
King Room With Balcony
1 King bed
Has window
Non-smoking
Air Conditioning
Refrigerator
Phone Accessibility for People with Hearing Loss
Heating
Check Availability
4
Mobility Accessible King Room with Tub
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
8
One Bedroom King Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Phone Accessibility for People with Hearing Loss
Check Availability
5
Mobility Accessible King Room with Roll in Shower
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Phone Accessibility for People with Hearing Loss
Connecting Room
Check Availability
Hide Room Types
Guest Reviews
8.4/10
Very Good
45 reviews
Verified Reviews- Cleanliness8.4
- Amenities8
- Location8.8
- Service8.3
Average for similar properties in Houston
AI Summary
Guests appreciate the exceptional staff and convenient location near the Galleria mall for shopping and dining, but no specific disadvantages were mentioned.
Guest User
December 31, 2024
The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
Guest User
June 11, 2025
Staff were gracious and helpful. Room is clean.
The room door has issues, hard to close and it's a struggle to open. The elevator is a problem. We lined up for 30 minutes to use one elevator.
Guest User
May 2, 2025
This place smelled like mold, was humid, was dirty, and badly needs a complete remodel. It might have been nice in the early 1990s, but it is not now. The staff at the desk was nice, but everyone else, not so much. If I had to stay here again, I would find another place. It was not scary - it just was not nice.
ibituroko manuel
February 20, 2025
Receptionist was excellent and responsive. However, there should be bottle water and a pen/ pencil in the room
LJRisai
March 24, 2025
Typical US hotels. Very short 1 night stay. Everything is Ok
Guest User
June 29, 2024
It was unkind.
No bodywash
So lucky just one night
Guest User
October 2, 2024
Location is good, room is big
But it’s bad they don’t supply any drink water in room, have to pay extra to buy
Breakfast is not good
Nikolai
July 17, 2024
I booked this hotel for a business trip on 07/15/24-07/16/24, and my experience was extremely disappointing.
The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened.
When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM?
Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately.
The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone.
I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes.
Nikolai
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Fitness Room
Private parking
Additional charge
24-Hour Front Desk
Luggage Storage
Restaurant
Meeting Room
Additional charge
Business Center
Multi-Function Room
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Fitness Room
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$30.00 (approx. S$ 38.74) Daily. Reservation not needed.
Private parking
Additional charge
Valet Parking
Additional charge
Transportation
Shuttle Bus Service
Front Desk Services
24-Hour Front Desk
Express Check-In and Check-Out
Luggage Storage
Languages Spoken
English
Spanish
Food & Drink
Snack Bar
Kiosk/ Convenience Store
Lobby Bar
Room Service
Health & Wellness
Fitness Room
Public Areas
Elevator
No Smoking in Public Areas
Cleaning Services
Clothes Dryer
Dry Cleaning
Laundry Service (On-Site)
Business Services
Meeting Room
Additional charge
Business Center
Fax/Copying Service
Additional charge
Wedding Service
Multi-Function Room
Accessibility
Assistive Listening Devices
Braille Signage
Pool Ramp Available
Stair-Free Property Entrance
Accessible Rooms Available
Safety & Security
Fire Extinguisher
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
Self check-in: Contact the property for the access code
The property will provide check-in details after booking
To check-in, contact the property in advance.At the same time, please provide your check-in time
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleSet menu
| Age | Fee |
|---|---|
Children 17 years old and under | US$12.95 (approx. S$ 16.73) per person |
Adult | Set menu:US$19.95 (approx. S$ 25.77) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$250.00 (approx. S$ 322.83) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are allowed on requestAdditional charge
Fee: US$75.00 (approx. S$ 96.85) per pet per day
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1995
- Renovated: 2016
- Number of Rooms: 476
Daily Mandatory Charge includes: Texas State Recovery Fee.
Welcome to DoubleTree by Hilton Hotel & Suites Houston by the Galleria, just 30-45 minutes from Hobby Airport and George Bush Intercontinental Airport. Relax in our family-friendly Houston hotel, offering outstanding service, helpful multilingual staff, and our signature warm DoubleTree chocolate chip cookie. Our contemporary hotel near the Houston Galleria provides huge, residential-style suites, perfect for accommodating the entire family or for business travelers in need of extra space to work and relax. Some of our suites have balconies, and all feature high-speed wireless internet access and full kitchens, including a microwave, dishwasher and refrigerator.
With over 9,500 sq. ft. of flexible, column-free meeting and event space, our Houston hotel near the Galleria Mall is the ideal venue for any business meeting, convention, or special event. Whether traveling for business or leisure, all of our guests at our Houston hotel will enjoy the convenience of our 24-hour business center and fitness center, outdoor pool, and stylish on-site restaurant, McKinley’s Bar & Grille. Unwind with your favorite drink after a long day of meetings or join family and friends for a full meal. We look forward to welcoming you to our Houston Galleria hotel soon.