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It was so beautiful and insanely good! We stayed in a dormitory with a mix of 6 people. The room has a locker with a key, two separate toilets and two showers. The hair dryer is also very good. You can also use the shared kitchen and refrigerator. The staff was very kind and helpful.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

It was a great experience.

I cannot begin to say enough good things about this hostel. First off, I was in Porto for a little more than 3 weeks and stayed here the whole time. This hostel is incredibly clean with Lucia (owner) and her staff working very hard to keep it this way. The rooms are clean and boast large steel lockers to store valuables and personal items. There is amazing communal spaces, including outdoor patio and garden with plenty of seating. The kitchen is a decent size and is well stocked with the supermarket being only a few blocks down the street. There is a free (basic) breakfast that consists of juice, cereal, fresh buns and jams.This all said, it is the staff that make this hostel extra special. I actually had a few of the staff take me out and share some of their favourite spots with me, which included watching the sunset from the Palacio de Cristal. Overall, I would recommend and would gladly plan a trip back in the future myself.