269 Lê Thánh Tôn, District 1, Ho Chi Minh City, VietnamView Hotel Details
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Ruby Saigon Hotel - Ben Thanh Guest Reviews
3.5/5
31 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.6
Amenities3.3
Service3.5
Cleanliness3.4
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All reviews(31)
Positive reviews(8)
Reviews with photos/video(1)
Negative reviews(3)
Rithy Chhin
Deluxe Triple Room
Stayed in Mar 2024
Travel with friends
10 reviews
4.0/5
Very Good
Posted on Mar 9, 2024
The room is clean, the service is also nice and the price is acceptable for me and my friends. ✨🫧
Wong Sau Jun
Superior Double or Twin Room
Stayed in Mar 2024
Travel with friends
18 reviews
3.7/5
Posted on Apr 1, 2024
very good location but dont expect too much
Guest User
Superior Triple Room
Stayed in Mar 2024
Travel with friends
1 reviews
3.7/5
Posted on Jun 24, 2024
Very convenient location
Thu huongthi
Stayed in Jun 2023
Couples
4 reviews
5.0/5
Outstanding
Posted on Jun 26, 2023
Great location , easy to get food and eẹnoying it
Thi Thuy Nga
Deluxe Double or Twin Room
Stayed in Dec 2023
Family
2 reviews
4.0/5
Very Good
Posted on Mar 15, 2024
good!
Pablo & Desiree
Superior Double or Twin Room
Stayed in Dec 2024
Couples
3 reviews
3.5/5
Posted on Dec 16, 2024
The room they gave us does not match the photos or what we had booked.
They gave us a room on the 7th floor (the elevator only goes up to the 6th, so you have to take the stairs to the last floor). The room was very small, having to stick one side of the bed to the wall.
The service was good, the guy who helped us with the suitcases was a 10, the guy at reception was more unfriendly.
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Guest User
Senior Double Room
Stayed in Sep 2024
Solo travellers
3 reviews
3.7/5
Posted on Oct 4, 2024
It's average, the room is small, the soundproofing is not very good, the room price is relatively cheap, but at this price in Dongguan, you can book a very good room. The room price in Ho Chi Minh is a little expensive.
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Guest User
Stayed in Dec 2024
Other
1.0/5
Posted on Dec 10, 2024
HAD THE WORST EXPERIENCE WITH MY BOOKING. We booked Ruby Saigon a few days ago, and they did not allot us our room. We had booked a superior room, which they said was unavailable due to water logging which they could have called and informed about before I wasted 3 hours in a foreign country, traveling to Ruby only to realise that I'm not getting the booked room. They weren't even courteous to offer us the refund in the 1st place and said I could take the smaller room which I did not book. The receptionist wasn't very accommodating on adjusting something for us. After wasting an hour more & connecting on calls with several people, they agreed to give us refund that too poorly written message where they didnt even mention the problem was from their end. See the image below. However, the guy in the nail parlour apologised and was nice, compared to the receptionist who could have spared us 3-4 hours in a foreign destination. Very disappointed.
Guest User
Stayed in Jul 2022
Family
1.0/5
Posted on Jul 18, 2022
TD hotel staff or Ruby Hotel (they changed name) not only neglected to hand over our missing back from a flight to Ho Chi Minh, when the airport lost and found section delivered it to a “Mr Phuc” that signed for receiving it on our behalf, but they also stole half of the stuff inside (baby formula, bikinis and toys for our kids). The airport provided evident of the weight of the back before handing it over to the staff and after recollecting it again when we all realized where the bag still was. We spend hours of mailing both the flight company and the airport because they obviously couldn’t locate it and we never received it although they handed the belated bag over already the day after we arrived at the hotel and in Vietnam. We mailed the hotel several times to give them a change to explain but they never replied. Don’t go there! Even if you do it is not worth the save of money - it is not clean and the rooms are worn out. / Petersen family of five
Guest User
Stayed in Dec 2022
Couples
4.0/5
Very Good
Posted on Dec 21, 2022
Couldn't ask for a better location. So close to everything! Reception staff speak enough English to get by. Elevator is small but very helpful. Air conditioning in every room. TV didn't work but that's not a worry. Laundry services were very quick. Bed is comfortable and room size varies but on the small side. This is a great budget hotel, would recommend!
Guest User
Stayed in Jun 2022
Other
2.0/5
Posted on Jun 21, 2022
This hotel is ok. It is below three star. I would rather be I a basic hostel that is clean than a hotel with my own room, if the room needs a check on cleanliness. There were bugs. The shower curtain has mildew. I did not want to touch it. I chose to seep in my silk sleeping bag (liner) instead of using the bedding. Since the hotels are not full, it is better to ask to see the room before putting your money down. Of course this hotel is affordable, however there are nicer hotels that are cost more and the cost less. they put in these spa like bth tubs. the would be nice if the shower curtain was clean or of caulk attached the spa tub to the wall. If the water goes behind the tub, I just wonder. How do they clean it? Is there mold? I gave the hotel more than one dot because the people there are so nice. There are other hotels within walking distance to Ben Tahh Market. The stairs and the lobby were not kept. There was a mattress o the stairway that made egoism up and down an eye sore. There are tables in the lobby. It looks like meals would be served but I saw no one eating there. I am not sure if this is because of COVID. There is no view, unless you have a deluxe room. Make a request to see the front - this view is urban, so it is just fun to look out but nothing special. Still looking out and seeing a bit of the wy of life in urban Saigon is cool.