Hotels with Gym and Fitness Centre in Henrietta

I have been staying at this hotel almost a year regularly for my college student. Started staying in Aug 2023 and had what will be my final stay in August 2024. I’ve stayed so much I had basically become a platinum elite is just over a year. My visit in May 2024 was by far one of the best experiences I’ve ever had at a hotel. However, when I returned in July 2024 it was clear things had changed. There were several room issues that were reported to the front desk that I almost felt bad having to report them. The biggest things were a leaky shower head that we had to put towels under as to not hear it constantly leaking and our room being across from the laundry room which at 6:00AM every morning it sounded like a big party was going on in there. They left the doors opened to the room and were exceptionally loud. Of note this was the king bedroom suite so really the biggest room they offer and probably should not of been placed in that location. But my most recent visit to this location in August 2024 was beyond acceptable from the moment we arrived till the moment we left. The woman at the front desk was far from friendly, rude and had no clue what she was doing. I extended my trip by a day due to necessity and she swore up and down that this would not be an issue and it would be noted that we were occupying the room and extra night. Starting at 10:30 AM housekeeping started coming into the room and waking up my daughter who was just exhausted from having to move furniture up stairs to her new living space. She had some help but due to medical issues I could not do much. However even before that at 7:30ish there was a horrible noise of what was house keeping banging their carts around to get through a single width door. This resulted in a hotel guest thinking it was my room making the noise and calling us. We were sleeping so between the noise and call it woke us up. So I asked to speak to the manager to complain about the issues and I had to wait 15 minutes for him to even come out. He was inattentive and seemed like I was an inconvenience to him. He said he would investigate. I also reported that our key card worked to get into our room but not the outside door so I thought they should look into it. They just gave us new cards that had the same issue. Unfortunately, I had to go to housekeeping that day to ask for extra toilet paper. They only gave us 1 roll when we checked in. She had no idea what I was asking for so I finally found it on her cart and pointed to it and she gave it to me. There is no way to communicate what a room needs unless they clean it everyday which they have the save the planet kind of policy so they don’t clean everyday. Which I am not bothered by but would be nice to of had 2 rolls to start. Also given we were in a 2 queen bed room we should have had extra towels and did not to start with. That night I spoke again to the same front office staff about how I wanted a noon check out my final day. Again she said it w

Great hotel. Clean, and very helpful staff. Breakfast buffet is varied, and fresh, with a friendly M-F person in charge of it. I would prefer that they stick with Frosted Flakes, “for the kids”, because the Fruit Loops are full of artificial dyes, which aren’t good for anyone. Also have Raisin Bran, and other choices, more for adults. Do wish the baked goods offered at breakfast were fresher. Dunkin’ and Tops are very close, so maybe they can buy fresher baked goods there. All of the front desk staff were very friendly and helpful, but several stand out, Matthew, Holden, and some women whose names I don’t know. Matthew even provided me with a box and shipping tape, when I mentioned I needed to send some overflow items home. The cleaning staff is amazing. They are very friendly and helpful. I hope they have chances for advancement in the company. The ones I had contact with were working so hard, whether dealing with laundry, trash, or preparing and cleaning rooms for guests. Overall, have had great stays at this hotel. The only caveat are the number of dogs, which hopefully I’m not placed near to, due to their barking, and my allergies.

I booked and fully paid for a room at the Fairfield by Marriott Rochester Henrietta/University Area in June of 2024. The reservation was made on ******* 3 days before check in. I tried to check in to the hotel with my young daughter after driving a long way. However, the attendant at the front desk was not present. After looking around the hotel for 10 minutes, she finally appeared. She acknowledged the fact that I had a reservation and then told me that there were no rooms available. I asked her how that was possible give my reservation. She said that she has been yelled at all night by people trying to check in with reservations previously made but they had no rooms available. She said that she told the manager to disable the online reservations but that management wanted to keep it on. I asked to speak to the Manager and was told that he was not available. There was no other hotel availability in the area because it was a busy night and my daughter and I were forced to sleep in our car at a rest stop due to selfish and greedy management. Do not stay at this hotel. Your reservations are meaningless to them.

Unexpectedly staying at this hotel is not the same as Hilton in China. But still very good, the key location is very convenient, not far from the highway, access is very convenient

Suite was clean. But pets next door and across were barking...Bathroom was part of the bedroom, so any one staying in the suite had to go thru the bedroom to get to it. Breakfast was OK, simple, eggs were dry and they ran out of some selections by late morning. Better food at Cracker Barrel!

Hotel parking is convenient and quiet. The room was clean and the breakfast was ok. The price is cheap, a little distance from the city center, but it does not affect. There is a food court not far away, a lot of food

Very good, full facilities, beautiful price

This Hampton is in a nice location by many restaurants, stores or whatever else you may need. Rooms are clean and quiet. I would stay here again. The only thing unusual about this Hampton is the customer service is not what you usually see at a Hilton property. There is no welcome when you arrive. I arrived to 2 employees complaining about another employee that continued through the whole check in. Stayed here 5 nights. Never heard a good morning or hello from any of the employees. I said good morning the first morning and the woman at the desk literally made a grunting noise in response. I would still stay here again cause I don’t need a lot of interaction or pampering, but it was definitely a different vibe than other Hilton properties I have stayed at.

Nice looking hotel. Easy check in. Nice size rooms. Comfortable bed. Quiet, I slept well. Our room had king size bed, sofa/sleeper, small refrigerator, microwave, small TV, 2 drawers in dresser, desk, and table with 2 chairs. One of two bedside wall lamps was missing. There were sufficient electrical outlets and USB ports. The room was very clean. The notebook about the hotel was missing all of its pages. There is only one ice machine in the hotel and it was out of service during our stay, note on it indicated it was awaiting service. The bathroom was adequate size. Nicely arranged, with large counter space. Hair dryer on the wall. Shower/ bathtub combo. Plenty of hot water. The shower head had more than one spray setting. Typical cheap hotel quality toilet paper. No exhaust fan. Morning breakfast was sp****. Scrambled eggs and what I think was soggy french toast sticks, white bread & 2 types of bagels, 1 apple, 6 types of Kellogg cereals, boiled eggs, 3 types of juice (they were out of orange juice), coffee, and milk (they ran out of milk while I was there, both 1% & 2%). I went to breakfast at about 7:45 a.m., with breakfast being served 6:00 - 9:00 on the day I was there. Weekends have a later serving time. Room capacity was more than adequate, wasn't busy, but could hold a good number of people. Located next to the hotel is a Cracker Barrel restaurant. There is also a gas station right across the road. I tried hard to give a 4 star review, knowing their staff level is likely inadequate. It was between a 3 and 4, until I went to breakfast and the sp**** offerings and missing items and insufficient supplies tipped it to the 3 star. But, overall, I would stay here again.