M Hotel

The room heating is sufficient and the room is clean The little brother and little sister in the morning were very enthusiastic about checking in, like it👍

The room was very large and spacious, clean and hygienic. Room bookings were very popular during Christmas. The hotel manager coordinated to vacate the room as soon as possible after check-out! Very close to Central Street, great location!

The room is clean and tidy, with complete facilities. The curtains open automatically when you enter. The room is facing the main entrance. There is a shed under the window on the second floor. I don't know whether it is raining or air-conditioning water at night. There is a little noise, but it is not noisy. The bathroom is dry and wet. very convenient

Ctrip writes that it ranks first among high-end hotels, but it is actually an express hotel.

The location is excellent, the rooms are simple, there is a shopping center, shops, restaurants nearby.

I have been a long-time user of Ctrip for more than ten years. The hotel reception ranges from Marriott InterContinental to B&Bs, and the reception is basically five-star. I have never been shocked by the quality of the front desk. You guys opened my eyes and forced me to write this short essay. The specific questions you found in the monitoring are as follows. : 1. Not polite. As a customer, you have to say hello when you come in. No one pays attention to me. I said hello and I checked in. Then I was ignored and casually waited for a while. Have you ever been trained in basic polite language? 2. The check-in process and its unprofessionalism. The front desk does not receive the ID information immediately to check the room status and then reply to the guest. Instead, it does not confirm anything and directly tells me that there is no room and is waiting. After dozens of seconds, it verbally interrogates my reservation. When I checked the name, one room was already packed and I immediately changed the name to another room that was available for check-in. It was inconsistent and unprofessional. 3. As a hotel owner, even after the officially confirmed check-in time of 2 o'clock, the room was still not tidied up. There was no explanation or apology from the front desk. The attitude of not being ashamed but proud is incredible. 4. Personal issues: The front desk staff surnamed Wang has no professional qualities, uses blunt words, has a bad attitude, and cannot explain clearly. The work logic is confusing, and the professionalism is extremely poor. For example, "I asked you to wait for a while, but now there is no room." "There is no room now." The guest said, "Don't you think those who came earlier than you are waiting?" "I don't know, I don't know, I don't know when the cleaning will be finished." "The cleaning has already gone in." Five seconds later, I called and learned that the cleaning was not in place. It was contradictory and showed no integrity. When I was notified at 2:10 that the room was ready for check-in, I didn't even read the reservation message. I was greeted casually across the front desk in the lobby and asked a question. I got the reply: "We have so many guests here, how can I find out who you are?" 5. The front desk chats during working hours and does not even shy away from guests when they check in. They are forced to listen to them about buying fruits. As a front desk person in and out of the hotel, they feel an unprofessional service attitude and even a kind service attitude. When I go out to play, I pass by the front desk. I looked at the front desk, thinking that I would at least get a hello to ease my impression of the hotel. But this time Ms. Wang raised her head to look at the person, but she glared provocatively and uninhibitedly. Was she going to explode in silence? ? 6. Artificial intelligence is like artificial intelligence. You can close the door while taking a shower and turn off half of the lights. Push the door manually to sense someone turning on the light again. The reading light cannot be turned off alone. If it is turned off, it must be turned off together with the main light. The bedding is heavy and not light. The window faces a residential building. There are cars coming and going at the garbage bin at 6 o'clock in the morning, which is very noisy. I don't expect you to improve and I won't come back. To be fair, I'm not God, but I don't want to be a grandson. This kind of hotel service is not worthy of your ranking, nor is it worthy of Madiel. Instead of improving the ranking, maybe allocate some budget to train the service staff to provide more polite reception. Urgent The above is for your reference

The service is very good. The best hotel in the area. The floor heating is very hot in winter.

It is convenient to stay here with your family during the Spring Festival. Price is expensive