Hotels near Old Havana, Havana

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

There are no sockets in the room where you can charge your phones, and there are no adapters, I charged at the reception. Wi-Fi was given for 1 hour, judging by the instructions, and then I could not connect it. Were not given a welcome drink. When I went downstairs to ask about the adapter, I saw other guests who were treated, now there is a hole in my heart. The room was without windows, but with two bathrooms. The location is good, walking distance to all the sights of the old town. There were ants in the room.

The room facilities are quite satisfactory (you can benchmark domestic Samsung), health can be, breakfast is average. From the front desk concierge service to the security of the cleaning staff, overall it is very satisfactory. I have a generator at home, so don't worry about typhoon power outages. I feel that this circle of Constitution Square is similar to the Bund in Shanghai. It is basically European and American customers and hotel restaurants. You can't see tramps at night. If you want to be lively, you can also live in the circle of Kempinski and park hotels.

It should be taken into account that this is Cuba, and here there are completely different standards, not those to which we are accustomed. The economic blockade is making itself felt and there is a shortage of everything here. At the same time, the hotel has excellent breakfasts and even clean dishes. Perhaps they will even change your towels... in 3 days) However, for Cuba and Havana the hotel is just super! The location is gorgeous, the surrounding area is very beautiful, and the art is not noisy like near the Capitol. If I had a chance to come to Havana again (I hope that this does not happen) I would stay here

The hotel is famous for having a Hemingway old house on the 5th floor. Every day, tourists come to visit. The location is in the old town pedestrian street, so you need to walk to the hotel. Breakfast is a fixed meal. What is there? If there are more people, you can't be busy. You can't eat for half an hour. If you are in a hurry, come early.

設施雖然簡潔，但我想在古巴是算不錯的了。酒店衞生很乾凈，環境很好，地理位置不錯，在老城區兵器廣場附近，一出來就看到海，逛老城方便。服務十分好，工作人員很有禮貌。早餐很豐盛，出乎意外的好。

A faraway place, beautiful Cuba🇨🇺. It is a rare opportunity to check in here. I have been staying here for the past two days and have been giving good reviews. It is realistic to say that the hotel🏨 is good, but the shortcomings also need to be paid attention to and improved by the hotel🏨. On the last day of checking out, I finally found a taxi far away outside. I explained: let the driver wait for me to get my luggage, and then check out and check the room. It won’t take long, and I will add money because of the waiting. The driver happily accepted it. But there was a problem with the room inspection. The hotel would not let me leave because of the language problem. It took a long time to figure it out. They said that I consumed drinks in the hotel. Let me pay for the drinks. It’s not a matter of money [because I don’t want to be on the street, the plane is late, and I spent 550 a day for the room, but I only stayed for 4.5 hours], it’s realistic! There is no refrigerator in my room, let alone orange juice and coke🥤, which is inexplicable! It has been a stalemate, and the staff who checked the room finally shouted several times in a hurry: sorry. The problem was solved. (I guess they got the wrong room). The ending was that the driver waited for too long and got angry. He stepped on the accelerator to express his anger, and his car broke down at the door of the hotel 🏨 [All the hotel staff (front desk, reception, doorman, cleaner, room inspector, hotel manager) witnessed this]. I was going to the airport, and I was so anxious that I had to change cars. The hotel may not read the comments, or may not care. It doesn't matter. It's over! It's rare to be confused. But I sincerely hope that the hotel will explain what happened after reading my comments! Thank you! Finally, I want to say: Please strengthen the management of the hotel and don't let similar situations happen again, which will make us tourists exhausted, anxious, and emotionally collapsed! (In a foreign land, there are only 2 flights a week) It's so rare to come to Cuba once in a lifetime, and I'm always excited and excited about the beauty! But your little ”carelessness” and ”little mistake” will make everything that was originally beautiful form an indelible shadow in my heart. A sigh, the memory of grievance and helplessness will never go away! 😭 Back home, goodbye, beautiful Cuba🇨🇺😭

We lived in a deluxe room. The room is excellent, spacious, with high ceilings, furnished in a neo-colonial style, with floor-to-ceiling windows leading to a balcony. We are very pleased with the room, shower room, and cleanliness. Breakfast is perhaps more modest than we expected, judging by the reviews, but it was enough for us: omelette with vegetables, fresh tomatoes, ham, cheese, toast, butter, jam, coffee, fruit. The hotel as a whole leaves a pleasant impression: freshly renovated, green courtyard. Located about a kilometer from Prado Boulevard. That is, from the historical part of Havana to get to the hotel you need to go through the areas in which Havanese live with all the flavor inherent in these places. We preferred to walk through the embankment, especially since the street on which the hotel is located goes straight to the Malecon. We warmly remember the friendly hostess of the hotel and her assistant, daughter Brenda. Thank you for the warm welcome!

The hotel is in a good location, easy walking distance to all the sights and it’s very close to the iconic Hotel National de Cuba, which is a must see! The staff are amazing, especially the front of house/reception, the pool staff on the roof deck, and the ground floor bar staff who were all friendly and helpful. The breakfast was a good variety of local and continental options, buffet style with a range of drinks/juices. I used the gym and the pool, was a good experience. Taxi from the airport to hotel and return to the airport cost me £10 sterling each way, but of course the taxi guys do try to charge double that, so negotiate amicably and pay a fair price! I had a slightly scary experience on my final night at the hotel, when a strange man entered my room at 11.30pm! I had to chase him him and report him to reception downstairs. I was told he was the maintenance guy who accidentally went into my room. I was not given an apology by the manager nor offered any resolution, as I wasn’t able to sleep that night due to anxiety etc. Imagine if I had been a less able man, or even a female, I dread to think what could have and would have happened! The matter was reported to Trip.com who apologised but it should have been the hotel manager who spoke with me, and I felt disrespected that they still to date have not bothered to contact me! Overall, the hotel is nice, but it was just my end incident on the final night that messed up my experience.