Hotels near Old Havana, Havana

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

Checking in to Kempinski, first of all, the location is perfect, diagonally opposite the Parliament Building, and then the bar on the top floor is really amazing. Sitting here, you can see the panoramic view of Centro Habana and La Habana Vieja, as well as a rooftop swimming pool. Even the elevator is a sightseeing elevator, which is a good place to take photos and check in. Overall, the experience is quite good. You can drink cocktails here and enjoy the scenery of Havana City.

Just stayed there, the location is very good, right in the central garden, the core location. It is very convenient to walk to the old town. The hotel is similar to the old four-star standard in China. The breakfast is very rich. There are a lot of classic cars for rent outside. 30 dollars per hour. There is a bus from the hotel to the airport, but I didn't take it. It is said that the bus only starts at noon. There is a swimming pool on the top floor, and the scenery is also very good

Temporary booking of this, the environment and facilities are unexpectedly good, due to the sanctions, the room is indeed scarce, the food is rich.

The hotel is in a good location, easy walking distance to all the sights and it’s very close to the iconic Hotel National de Cuba, which is a must see! The staff are amazing, especially the front of house/reception, the pool staff on the roof deck, and the ground floor bar staff who were all friendly and helpful. The breakfast was a good variety of local and continental options, buffet style with a range of drinks/juices. I used the gym and the pool, was a good experience. Taxi from the airport to hotel and return to the airport cost me £10 sterling each way, but of course the taxi guys do try to charge double that, so negotiate amicably and pay a fair price! I had a slightly scary experience on my final night at the hotel, when a strange man entered my room at 11.30pm! I had to chase him him and report him to reception downstairs. I was told he was the maintenance guy who accidentally went into my room. I was not given an apology by the manager nor offered any resolution, as I wasn’t able to sleep that night due to anxiety etc. Imagine if I had been a less able man, or even a female, I dread to think what could have and would have happened! The matter was reported to Trip.com who apologised but it should have been the hotel manager who spoke with me, and I felt disrespected that they still to date have not bothered to contact me! Overall, the hotel is nice, but it was just my end incident on the final night that messed up my experience.

Very nice hotel and very nice staff. You shouldn’t expect fantasy like from expensive hotels in other countries, but it’s quite good. Breakfast is included and the food is good. Among the hotels in Havana, one can generally say one of the best. When I stayed the prices were very cheap, but just before I left the prices went up a lot. I paid 31 rubles for 5 days. The location is also very convenient. In the backyard there is a small pool for children and adults. In general, I recommend it, I was pleased. After this hotel, I stayed in a hotel for 60 rubles in Mexico City and there are not even half of the conditions here, there is not even a basic cafe and instead of an air conditioner there is a fan. In Havana everything was great in this regard and very, very clean. I recommend!

The room is quite big, the bathroom is Jinhua Hardware and Foshan tiles, the visual sense, the overall is quite satisfactory, there are several restaurants below the hotel.

Great new hotel. Rooms are clean, housekeeping every day, convenience in the form of a 24 hour lobby bar. Pleasant staff. Very varied selection for breakfast. Location is good, but it's a bit far to old Havana.

Although the hotel is older, it is comparable to other new hotels. This one has a better lobby and service, more staff, and larger suites than other new hotels. However, the facilities are older, and it seems to be an old 5-star hotel. The wifi is fast. , visited several rooms in Xinsha Inn, and chose to stay at Melia Habana. The room faces the sea and is very comfortable. The location is convenient. There is a restaurant downstairs, and you can go underground for a drink in the evening. There are many kinds of breakfast, the restaurant is large, and the food is refilled quickly